The Builder Back Charge Specialist is responsible for managing, tracking, and researching back charges related to HVAC projects, particularly those involving builders. This role involves analyzing the causes of back charges, determining the responsible parties, and collaborating with builders to contest and resolve discrepancies. The ideal candidate will be detail-oriented, highly organized, and skilled in communication to ensure accurate tracking and resolution of back charges.
Essential Duties/Responsibilities:
- Maintain a comprehensive record of all builder-related back charges for HVAC projects.
- Monitor and update back charge documentation to ensure accuracy and timeliness.
- Investigate the reasons behind back charges to identify errors, discrepancies, or misunderstandings.
- Collaborate with internal teams (e.g., field technicians, sales representatives) to gather information and determine the appropriate course of action.
- Analyze back charge details to determine the responsible party.
- Communicate with builders and customers to resolve disputes and reach mutually beneficial agreements.
- Document all communication, actions, and resolutions related to back charges for future reference and auditing purposes.
- Work closely with accounting and operations teams to resolve discrepancies and prevent future back charge issues.
- Provide reports and updates on back charge status to leadership and other departments as required.
- Identify trends in back charge issues and collaborate with relevant teams to implement preventive measures.
- Contribute to process improvements to streamline back charge tracking and resolution.
Minimum Requirements:
- High School Diploma or GED.
- 1+ year's proven experience in tracking, managing, or researching back charges, preferably in the HVAC or construction industry.
- Fast, accurate data entry or keyboarding skills
- General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
- Must be able to communicate in English effectively, both verbally and in writing.
- Ability to work overtime with little notice; weekends hours may occasionally be required.
NOTE: If a candidate does not meet these requirements, Success Factors will automatically disqualify the candidate.
Preferred Qualifications:
- HVAC industry or construction experience.
- 2+ years proven experience in tracking, managing, or researching back charges, preferably in the HVAC residential new construction industry.
- Experience with contractor/vendor negotiations and issue resolution is highly desirable.
- Basic accounting knowledge
Additional Knowledge, Skills and Abilities:
- Customer service mindset.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Strong time management skills and ability to handle multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment.
- Strong organizational skills, attention to detail and the ability to multi-task.
- Willingness to learn and be a part of a team.
- Positive attitude and a team player.
- Ability to build positive relationships with customers, both internal and external.
- Willingness and ability to work collaboratively with all levels of the organization.
- Safety mindset and acceptance of a safety culture.
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html