Description
Job Summary:
The Production Coordinator will provide administrative and general business support to the Production and/or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met.
Essential Duties/Responsibilities*:
- Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
- Partners closely with production management to assign and schedule field employees for installations.
- Coordinates scheduling with builders to ensure on time installations.
- Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
- Manages data entry including notations and verification of timekeeping for field employees.
- Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
- Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
- Makes outbound courtesy calling to builders.
- Builds rapport and fosters long-term relationships with builders and other stakeholders.
- Follows all company policies and procedures, including but not limited to safety.
- Other duties as assigned
* Duties may vary by location.
Minimum Requirements:
- High School Diploma or GED
- 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
- General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
- Must be able to communicate in English effectively, both verbally and in writing
- Ability to work overtime with little notice; weekends hours may occasionally be required
Preferred Qualifications:
- Experience in HVAC or construction setting.
Additional Knowledge, Skills and Abilities:
- Customer service mindset
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Able to work in a fast-paced environment
- Strong organizational skills, attention to detail and the ability to multi-task
- Willingness to learn and be a part of a team
- Positive attitude and a team player
- Related work experience may be substituted for education
- Ability to build positive relationships with customers, both internal and external
- Willingness and ability to work collaboratively with all levels of the organization
- Safety mindset and acceptance of a safety culture
Contact
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
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