Effectively manages front-line resource allocations by creating, maintaining and communicating appropriate models and reports. Evaluates workforce capacities and pending or forecasted work to achieve optimal workforce alignment and makes recommendations to the appropriate audience related to staffing and/or training needs.
Essential Functions
- Understands company resource capabilities and capacities and creates and analyzes workload forecasts and plans to develop a front-line staffing schedule which utilizes resources to their fullest.
- Enables the routing of the front-line staff to assure appropriate levels of service delivery are met on a daily and weekly basis.
- Monitors and adjusts the plan sufficiently, based upon changing demand requirements and resource capacities, by completing comprehensive analysis, converting data to usable information.
- Maintains a thorough understanding of workload forecasting and modeling and seeks to improve business and work processes to assure business results are achieved.
- Cultivates positive business relationships throughout the CNP organization and with key external partners.
- Acts as a liaison between the various workforces and departments by exhibiting desirable and appropriate leadership behavior including integrity, ability to learn, results orientation, ability to interact effectively with others, team-playing, coaching, sense of urgency, and independent judgment that creates a productive unit dedicated to the achievement of business goals.
Education Description
Requires a bachelor's degree in Business, Finance, Accounting or related discipline from an accredited college or university or an equivalent combination of education and/or experience.
Experience
Requires a minimum of three (3) years of experience in forecasting, planning and resource deployment in the service industry or related environment.
Or eight (8) years' work experience with emphasis on Business, Finance or Accounting. Every two years of experience is equivalent to one year of education.
Proficiency in Service Suite, SAP, Microsoft Excel, and Power BI.
CenterPoint Energy, Inc.
1111 Louisiana St
Houston
Texas United States
www.centerpointenergy.com
