Description
RESPONSIBILITIES:
- Under general supervision, perform standard billing and maintenance transactions in CIS, metering, and other related systems to ensure accurate customer billing.
- Provide support to ensure operational standards and regulatory requirements are met, data interfaces are effective and data integrity is maintained.
- Process anomaly and other recurring system reports as part of the meter to cash billing and related processes.
- Assist in the development and maintenance of documentation for department procedures; CIS, metering, or other customer system reports, processes and related information.
- May assist project teams in testing modifications and enhancements to CIS, metering, or related systems.
- Provide customer support services via phone, email and other channels to meet customer experience operational requirements; and support system users or operations staff.
- Requires general understanding of billing and related accounting processes, and strict confidentiality to assure customers' right to privacy.
- Coordinate closely with administration and field staff in the execution of duties.
- Follows system specifications and maintains interfaces in the system as well as appropriate documentation.
- Requires excellent communication skills to establish and maintain positive working relationships.
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent PLUS two years or more related experience* required.
OR - Associate degree in administrative/office support, business administration, or related field, and no experience required.
OR - Bachelor's degree in business administration or related field, and no experience required.
*Related experience defined as the following: Demonstrated proficiency and experience in utility billing, metering systems with a solid understanding of internal controls, accounting, billing, or other comparable roles where accuracy is critical.
SPECIAL REQUIREMENTS:
- This position may be considered for a hybrid work arrangement based on ALLETE's needs. A Hybrid work arrangement means the employee's position will be a blend of work performed both in-person and at an offsite location such as an employee's home office. This position will report to Duluth, MN.
- This position may be subject to assessment of skills, job match and/or aptitude.
Contact
ALLETE, Inc.
30 W Superior St Duluth
Minnesota États-Unis
www.allete.com/
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31 Mar, 2025
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