Description
Job Description
Tasks and Responsibilities
- Serves as point of contact for assigned customers and channel partners in support of assigned Business Development Managers (BDMs) and back-up to other members of the team.
- Handles customer set-ups: Uploads LOA/E, usage [manually pull BGE/EBG usage from portals], credit, upload bill copies/tax certifications in ECHO.
- Sets-up and generates pricing quotes and provides pricing refreshes in response to market changes. Initiates contract proposal generation on behalf of assigned BDMs.
- Creates all generic and matrix entries.
- Builds gas usage profiles for all non-EDI gas requests and run DCQs [manual process], adds new gas account numbers for change amendments.
- Steps in for assigned BDM to price, execute and implement contracts, responding to customers and/or channel partners, as required.
- Uses autonomous decision-making skills to address pre- and post-sale issues
- Participates in WGL Energy customer/channel partner events.
- Attends industry conferences, trade shows, and events.
- Works with assigned BDMs to maintain accurate pipeline reporting, negotiate pricing and contract terms and conditions with external counterparties; obtain internal approvals when non-standard terms and conditions are needed, prepare proposal, pricing, and contract documents as needed.
- Obtain and verify customer usage data from utility internal operations to create contract opportunities and cost savings analyses, to make recommendations around price, term and product construct.
- Sets-up and maintains contact records for assigned WGL Energy customers and supports the timely delivery of messages to these customers, including memos, newsletters, marketing information, interruption notices, etc. utilizing email, Salesforce, phone and mailings.
- Serves as a key participant in the assessment and development of any and all B2B business intelligence systems, including but not limited to the Salesforce, ECHO (contract management system), and DocuSign. Individually or as part of a team, tests new IT systems and/or enhancements and provides feedback.
- Coordinates responses to RFPs, working with assigned BDM, representatives from various functional teams, and third-party partners, ensuring that response packages are complete, accurate and submitted on time.
- Regularly interfaces with other functional teams to develop new programs and/or procedures to enhance the sales process and/or business relationship with large commercial customers and/or channel partners.
- Creates and maintains a personal Career Development Plan and participates in training and development activities, as appropriate.
- Ensures all sales comply with WGL Energy policies and procedures.
- Is a steward of WGL Energy in the field, representing the company's Core Values.
- All other related duties as assigned.
Qualifications, Skills and Abilities
- Bachelor's degree plus at least one-year work experience preferred or three years' experience in sales support, customer service, and/or administrative work.
- Proven ability to use computer software and applications, including Microsoft Office suite, to share, retrieve, research, analyze and present business information. Preference given to individuals proficient with Excel, i.e., able to accurately and quickly format large amounts of data; to utilize pivot tables and formula functions; etc.
- Proficiency in web-based applications, e.g., Oracle, Salesforce, DocuCollab, VertexOne and DocuSign preferred.
- Demonstrated ability to work independently, with little supervision and still meet all deadlines.
- Demonstrated ability to perform with a high degree of flexibility and resourcefulness.
- Demonstrated strong organizational, analytical, and problem-solving skills.
- Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing.
- Customer service and problem resolution experience/skills.
- Demonstrated track record of achieving desired results.
- Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers.
We offer a competitive salary range of $63,000 to $86,250 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Contact
WGL Energy
Washington États-Unis
www.wgl.com/
From the same organization
3 Feb, 2025
3 Feb, 2025
