This job classification provides UniSource Energy Services customer account support. Employees are expected to perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
Position-Related Responsibilities
· Generate, schedule, dispatch and complete various types of field activities
· Effectively communicate with field resources, internal and external customers
· Update field activities in customer care & billing (CC&B), including but not limited to connects, disconnects, disconnects for non-payment and reconnects
· Review queues for updated service order activities and communicate to field resources
· Accurately work a variety of CC&B edits in a timely manner
· Accurately perform account maintenance by updating CC&B
· Gather appropriate caller data and dispatch emergency type calls to field personnel and management
· Create, track, complete, and file system surveillance orders
· Complete meter upload and download reports, may include high and low usage investigation, preparation and mailing letters to customers for blocked meter and/or no access and follow-up activity, as necessary
· Load routes onto collection devices and communicate with personnel to have reads collected
· Provide support documentation from daily manual and/or electronic measurement records for monthly statistical report (i.e. meter sets, routine meter exchanges, service statistical activity, and elevated pressure meter requests)
· Assist in handling customer inquiries, including ACC Complaints and Inquiries
· Accurately perform quality assurance and records management functions
· Assists other departments throughout the Company as needed or directed
· Promote team environment, lead by example, represent company professionally
· Provide outstanding customer service to customers both external and internal
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Knowledge, Skills and Abilities
· High school diploma or equivalent
· Knowledge of Unisource Energy Services Tariffs, Rules and Regulations
· Valid Arizona drivers license and clean driving record
· Effective oral and written communication
· Demonstrated ten key and keyboard ability
· Demonstrated problem solving and conflict resolution
· PC literacy and basic software proficiency (i.e. CIS, MS Office Suite)
· Time management and work prioritization
· Ability to multitask
· Annual training and adherence to PHMSA (Pipeline Hazardous Material Safety Administration) on handling gas emergencies required
UNS Energy Corporation
88 E. Broadway
Tucson
Arizona États-Unis
www.uns.com
