Starting Pay: $21.00 per hour for Traditional CSR role and $22.20 per hour for Bilingual CSR role.
Successful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test.
The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.
Principal Duties and Responsibilities
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Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.
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Handling emergency calls
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Processing customer move-ins, adds and transfers.
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Processing refunds, compensation requests and changes to accounts.
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Routing escalated customer issues for resolution.
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Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary
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Processing order inquiry calls, initiate service orders, and provide service order status updates.
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Assisting customers with credit/payment arrangements
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Directing customers to the appropriate self-service channels as necessary
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Meeting individual deadlines, metrics, and team goals
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Multi-tasking while effectively focusing on priority issues
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Working cooperatively in a group environment to achieve common goals
Required Qualifications for Position
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High school diploma or equivalent.
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One (1) year of Customer service experience.
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Computer skills including navigating multiple tabs, windows, and systems
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Must be able to type a minimum of 25 WPM (Word Per Minute)
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Solid written and verbal communication skills
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For bilingual candidates: must take bilingual aptitude test (Spanish), must possess solid written skills in English and Spanish and must speak fluent English and Spanish
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Must be 18 years of age or older.
Preferred Qualifications for Position
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2-3 Year(s) Call Center and/or Customer Service Experience
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2-5 years previous customer service work from home experience
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Utility experience
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Advance computer skills including navigating multiple tabs, windows, and systems
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Ability to type 60-65 WPM (Words Per Minute)
Nisource, Inc.
801 E 86th Ave
Merrillville
Indiana United States
www.nisource.com
