Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.
** Initial training for this position is a hybrid and on-site schedule, depending on business needs. **
Position Summary
The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.
Essential Responsibilities
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Provide high quality customer interaction through multiple channels in a Contact Center environment.
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Anticipate the customer's needs and consults with them by offering solutions and problem solving.
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Responds to complex inquiries.
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Provide technical support to customers.
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Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
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Participate in on call rotation required.
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Performs other duties as assigned, including work on special projects.
Minimum Requirements
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Minimum 18 months of customer service experience or equivalent experience promoting product and services.
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High School Diploma
Preferred Requirements
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Bilingual/Spanish experience is preferred.
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Previous call center experience.
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Proficient in hardware and software technology with a focus on Microsoft Windows products
Xcel Energy, Inc.
414 Nicollet Mall
Minneapolis
Minnesota United States
www.xcelenergy.com
