JOB DESCRIPTION
Local Government & Community Coordinator, Lead
Salary Grade: G05
Minimum Midpoint Maximum
$86,016 - $116,120 - $146,226
SUMMARY:
Under general supervision, proactively builds, manages and maintains productive relationships with key communities, customers and stakeholders. Partners with key stakeholders to balance community and company interests to develop mutually beneficial solutions through political and issue based campaigns.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Builds positive relationships with key community stakeholders, including but not limited to: city council, mayor, chambers of commerce, economic development organizations, educational institutions, businesses, city and county managers, local media, advocacy groups, etc.
Coordinate campaign operations including, but not limited to, strategy, grassroots/grass top/field organizing, marketing, messaging and research/analysis.
Serves as central point of contact for community members to notify the company of pressing issues and problems
Expeditiously identifies internal and external stakeholder team required for issue resolution; escalates issues to necessary organizational level as necessary for quick resolution
Manages progress on problem resolution to completion and communicates with internal and external stakeholders throughout the process
Identifies trends and opportunities to proactively prevent and resolve problems in other communities and bring them to the attention of the department director
Participates in internal meetings/trainings to gain understanding of operational issues and projects and facilitates work in local communities
Identifies, understands and communicates pressing community issues and initiatives relevant to the company; develops and manages community advisory groups, town halls and other events as necessary
Identifies public-facing opportunities and events providing robust communication channels between the company and the community; ensures company visibility within the community through events, meeting participation, and other public information
In partnership with community relations, identifies strategic investment opportunities for local company contributions including events, non-profits and activities; helps promote local employee engagement on key community boards and civic organizations
Works with management to identify and communicate strategic opportunities to balance company and community interests and opportunities; identifies current gaps and future risks and recommends risk mitigation actions
Understands and communicates community situations to internal stakeholders and identifies community-specific tactics essential for achieving company objectives in the community; recommends key messages to help prepare company experts for their participation in community-facing events
Stays informed and current on company issues and proactively communicates these messages as appropriate
Creates and maintains a safety conscious work environment by leading and influencing others to follow safe work practices
COMPETENCIES:
Ability to formulate, implement and manage issue, marketing and/or political campaign strategies.
Project management experience
Strong strategic thinking skills
Ability to understand and assimilate complex technical information
Ability to maintain positive and productive working relationships with various individuals and groups
Ability to manage, plan, and organize several concurrent complex activities under severe time constraints
Ability to function in a regulated environment
Ability to manage conflict and competing interests
QUALIFICATIONS;
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelor degree in business, public administration or communication or a related field preferred, with five to seven years of related experience, including relevant utility experience or equivalent combination of education and/or experience related to the discipline.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid driver¿s license and meet PNM driving requirements at all times.
Must comply with all PNM driving safety policies and requirements, including training as necessary.
COMMUNICATION SKILLS:
Effective written and verbal communication skills
Ability to read, analyze, and interpret highly complex document
Ability to write speeches and articles using original and innovative techniques
Ability to effectively give persuasive speeches and presentations on controversial or complex topics to various audiences
Ability to speak clearly and persuasively in positive or negative situations
Ability to effectively listen and get clarification to respond to a wide-range of questions
MATHEMATICAL SKILLS:
Ability to apply the concepts of fractions, percentages, ratios, and proportions to practical situations
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
COMPUTER SKILLS:
Advanced knowledge of word processing, spreadsheet, database, and presentation software
Social media experience a plus
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to apply creativity to problem solving and utilize analytic skills and modeling capabilities to provide ongoing insight into the business and to make recommendations and decisions. Ability to balance the needs and issues of multiple communities simultaneously and communicate to management effectively.
DECISION MAKING:
Has authority to resolve community issues and concerns and to commit to specific functions and events that fall within strategy while operating within a specified budget.
SCOPE AND IMPACT:
Manages multiple small communities within company operating and service territory with issues that are critical to the company and will likely have more frequent interactions with local elected officials. Has the ability to impact positive outcomes for the company related to local governments, business and community organizations and improve trust and stakeholder relationships.
PHYSICAL DEMANDS:
Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Must be able to attend networking events in evenings, mornings and weekends.
WORK ENVIRONMENT:
Office environment. Significant travel is required, possibly as much as three days each week.
TXNM Energy, Inc.
Albuquerque
New Mexico United States
www.txnmenergy.com
