Description
WHAT YOU'LL DO
Under limited supervision perform standard but diversified general office duties requiring some knowledge of the unit's operation and company procedures.
Advancement to this level is based on the business needs of the department. Advancement is not automatic, i.e., based solely on time in the job, but will be based on the employee's performance, qualifications, and the technical needs of the department.
Day-to-Day Responsibilities:
Performs a combination of the following:
- Communicate with internal and external customers: Respond to general inquires and telephone calls by researching information and taking detailed messages, respond to escalated customer service complaints and works with the customer for a successful resolution, review and answer routine correspondence.
- General Data Maintenance and Reporting: Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager's review. Prepare and update recurring and routine internal reports, collect and verify data. Assist in overall coordination and data collection. Check documents for accuracy and completeness, cross reference information.
- Prepare and Process Invoicing and Time Administration: Tracks and records time keeping data, creates requisitions, purchase orders, Service Entry Sheets, uniform orders and safety shoes and process energy conservation rebates following standard procedures. Assists employees with their P-Card statements and ensures all required documentation is attached and submits to local management for approval. Creates purchase requisitions and enters information into project database (Powerplant), ensuring accuracy of pipe charges.
- Gas Account and Gas Facility Research and Administration: Handles requests for demolitions, signs off on demolition permits and arranges for an account to be cut and capped. Responds to and researches requests for easements and rights-of-way. Conducts periodic audit of accounts. Corrects errors in a customer's gas usage and adjusts accounts arranging for a corrected bill to be mailed. Maintains as-built received from Contractors for entry into Mapping System. Processes General Service Agreements and creates job orders and premises for new account. Processes energy conservation rebates.
- Customer Information and Order System Research, Tracking and Scheduling: Researches, updates and maintains a variety of customer information, service order, work order and compliance systems. This may include scheduling and tracking compliance or collections related service or inspection orders as well consolidating customer payments received at the local Division. May also serve as appoint of contact for field personnel.
- Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to the appropriate field technicians as needed with the support of the Work Coordinator.
- Maintain files record keeping activities and confidential data.
- Perform additional duties and responsibilities and assist other personnel as needed.
What We're Looking For
Must Haves:
- High School Diploma or GED.
- Minimum of 2 years of administrative and/or customer service experience related to the duties and responsibilities of this position.
- Must be able to perform the duties and responsibilities of an Administrative Assistant (Level 1).
- Strong interpersonal, customer service and communication skills.
- Excellent knowledge of electronic mail functions, including sending and receiving messages, attaching documents and appending carbon copies.
- Ability to operate a variety of basic and complex office equipment.
- Ability to use a computer to input data, access information and/or create materials and documents using various software applications including MS Windows applications.
- Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
- Ability to listen and take accurate notes based on verbal information.
- Ability to manage and prioritize multiple assignments.
- Ability to remain professional and work well with internal and external customers at all times.
Contact
TECO Energy
702 N Franklin St
Tampa
Florida États-Unis
www.tecoenergy.com
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12 Feb, 2025
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