Description
As a CSR at MGE, you can contribute to providing exceptional customer service in the utility space, fostering customer satisfaction and loyalty while supporting the operational goals of the organization.
WORK SCHEDULE
- The schedule for this position is Monday through Friday 10:30 a.m. to 7:00 p.m.
- Training for the position will be 100% on-site for the first 8 to 10 weeks. After training, employees will be able to work a hybrid schedule (three days on-site and up to two days working remotely).
- The starting pay for this position is $22.90 per hour.
- The deadline to apply for this position is Friday, November 8, at 3:00 p.m. CT.
DUTIES AND RESPONSIBILITIES
- Customer Assistance: Provide prompt, professional and empathetic assistance to customers via phone or email addressing their concerns, questions and requests effectively.
- Emergency Response: Have a deep understanding of the company's emergency response protocols, including procedures for reporting emergencies, dispatching field crews and coordinating with relevant authorities.
- Billing and Account Management: Assist customers with billing inquiries, process payments and update account information as needed.
- Service Activation and Termination: Guide customers through starting or discontinuing utility services, including verifying service availability, scheduling appointments for activations or disconnections, and processing service orders.
- Product and Service Knowledge: Maintain a thorough understanding of the utility services offered by the company, including pricing and any relevant regulations or policies.
QUALIFICATIONS
Education and Experience
- High school diploma or equivalent required; college degree preferred.
- Prior customer service experience required.
Knowledge and Skills
- Ability to multitask and work efficiently in a fast-paced environment while maintaining attention to safety, detail and accuracy.
- Ability to recognize and appropriately deal with safety issues or concerns while assisting customers.
- Demonstrated professionalism and behavior that are conducive to excellent working relationships with external customers and internal customers at all levels across the organization.
- Strong communication skills, both verbal and written, with a professional and courteous demeanor.
- Excellent problem-solving skills with the ability to analyze situations, identify issues and propose effective solutions.
- Proficiency in using computer systems, including customer service software, email and Microsoft Office applications.
- Flexibility to work shifts, including evenings, weekends and holidays as needed to meet customer service demands.
- Commitment to providing exceptional service and creating positive customer experiences.
- Ability to adapt to changing priorities and work effectively as part of a dynamic team in a call center environment.
Contact
Madison Gas and Electric
Wisconsin United States
www.mge.com
From the same organization
24 Feb, 2025
