Description
SUMMARY:
Under general supervision performs a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, which may include servicing customer appliances and provide quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Works with Advanced Metering System (AMS) meter vendor and Texas New Mexico Power (TNMP) meter shop personnel to determine next steps for performance problems using various meter software programs to determine performance issues with AMS meters
Collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service
Analyzes meter premise location for signs of meter tampering and theft of service
Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed
Completes meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes
Documents and maintains records such as Final Inspection, Red Tags and permits
Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy
May be required to provide general assistance in any department and or function, such as Line Spotting, Meter Reading and Credit/Collections, as needed
Prepares and completes reports related to the performance of assigned duties, such as Damage Reports, and related system reports
Maintains the Customer Information System (CIS) meter inventory maintenance with required updates
COMPETENCIES:
Knowledge of electrical theory and proper meter testing techniques
Knowledge of corporate safety procedures and proper use of all personal protective equipment
Knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market
Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
Ability to troubleshoot and repair various appliances
Ability to analyze and resolve complex, meter, service, repair and installation problems
Ability to recognize potential and immediate hazards and act in emergency situations
Ability to operate various tools and equipment related to service work
Ability to work in difficult positions outside, inside and under structures
Ability to work effectively and independently with limited supervision
Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations
Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency
Under general supervision performs a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, which may include servicing customer appliances and provide quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Works with Advanced Metering System (AMS) meter vendor and Texas New Mexico Power (TNMP) meter shop personnel to determine next steps for performance problems using various meter software programs to determine performance issues with AMS meters
Collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service
Analyzes meter premise location for signs of meter tampering and theft of service
Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed
Completes meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes
Documents and maintains records such as Final Inspection, Red Tags and permits
Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy
May be required to provide general assistance in any department and or function, such as Line Spotting, Meter Reading and Credit/Collections, as needed
Prepares and completes reports related to the performance of assigned duties, such as Damage Reports, and related system reports
Maintains the Customer Information System (CIS) meter inventory maintenance with required updates
COMPETENCIES:
Knowledge of electrical theory and proper meter testing techniques
Knowledge of corporate safety procedures and proper use of all personal protective equipment
Knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market
Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
Ability to troubleshoot and repair various appliances
Ability to analyze and resolve complex, meter, service, repair and installation problems
Ability to recognize potential and immediate hazards and act in emergency situations
Ability to operate various tools and equipment related to service work
Ability to work in difficult positions outside, inside and under structures
Ability to work effectively and independently with limited supervision
Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations
Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency
Contact
TXNM Energy, Inc.
Albuquerque
New Mexico United States
www.txnmenergy.com
From the same organization
22 Jan, 2025
