Position Summary
As a Principal Technical Business Support Analyst, you will be part of PGE's Vegetation Management Operation's team providing support to ~600 operational employees and contractors in optimizing technology, systems, and business processes. This is a complex role that requires a clear understanding of utility operations, technical and analytical acumen, and strong communication skills. You will interact and work closely with peer PGE departments (GIS, IT, UAM/FITNES, third party contractors/vendors, etc.). Our ideal candidate will have advanced knowledge of configuring systems and application system development. Strong proficiency in Geographical Information Systems (GIS) is essential for this role, as it is a key technology used in Vegetation Management Operations.
Key Responsibilities:
GIS Management:
Leads the development, maintenance, and optimization of GIS data and applications for Vegetation Management. Creates and updates GIS layers, performs spatial analysis, and integrates GIS with other operational systems.
Monitoring:
Proactively monitors department's systems and software (GIS/ArcGIS, Maximo, QuickBase, DevonWay, Tableau, etc.) and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Coordinates integration implications with affected areas of the business and proactively implements process improvements.
Troubleshooting:
Responds and triages issues from end users on department's systems and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root-cause issues and leads cross-functional efforts to resolve. Implements system changes in accordance with the governance process. Negotiates deadlines between IT, external vendors, and end users.
Upgrades and Testing:
Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues. Recommends and implements new functionality providing operational improvements and efficiencies. Coordinates and/or leads all aspects of upgrades, including user acceptance testing, integration implications, vendor coordination, etc. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
Reports:
Designs, builds, and maintains complex reports, dashboards, and analytics of VMP's performance-based metrics. Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements.
Consultation:
Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others. Identifies, proposes, and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches. Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.
Education/Experience/Certifications
Education: Requires a bachelor's degree in computer science, engineering, GIS, or other related field or equivalent experience.
Experience: Typically, eight or more years of experience in GIS applications for utility operations, along with IT troubleshooting or equivalent.
Desired Qualifications
Advanced knowledge and experience with ArcGIS and related GIS technologies
Advanced knowledge and experience with QuickBase software
Advanced knowledge of configurating systems or application system development, relational databases, and coding principles
Advanced knowledge of system interface / configuration protocols, web tools and database concepts
Experience with business process inventory and documentation.
Knowledge of Oregon Chapter 860, Division 024 Safety Standards and Chapter 758, Liability of Electric Utility for Pruning and Removing Vegetation
Experience with compliance program governance and controls
Knowledge, Skills and Abilities
Advanced knowledge of GIS data management and quality control
Advanced/Expert skills using data systems specific to department (i.e. QuickBase)
Advanced skills in managing competing priorities
Intermediate knowledge of PGE's operational practices
Intermediate skills in project management
Advanced knowledge of data integrity and security
Expert skills in analytical thinking
Advanced skills in problem solving
Advanced oral and written communication skills
Intermediate interpersonal skills
Advanced decision-making skills
Advanced organization and prioritization skills
Advanced knowledge of business process interrelationships
Advanced business acumen
Intermediate skills in change leadership
Basic knowledge of electrical systems
Physical and Cognitive Demands:
Cognitive Level - Substantial:
Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusion. Ability to interpret and analyze complex spatial data.
Cognitive:
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Read the full posting.Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
