Description
Customer Service Representative I
Georgetown, DE
What makes us great...
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Benefits/what's in it for you?
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
What you'll be working on....
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Assist customers
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Collect and reconcile cash.
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Prepare daily reports and bank deposits.
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Prepare work orders to be dispatched to operational personnel.
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Print, reconcile and distribute reports and calculations.
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Perform other related functions as assigned by the District Manager or Customer Service Manager.
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Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
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Issue credits and adjustments when necessary.
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Review figures to ensure proper accounts are being charged and billing is correct.
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Reconcile daily payments that are received through the mail and cash drawers.
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Reconcile all cash taken daily and prepare bank deposits.
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Receive and transmit information to and from service, installation and delivery personnel.
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Enter changes on customer's accounts
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Prepare credit history checks for prospective customers.
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Maintain customer and vendor files and store batches and reports.
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Type correspondence.
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Attend training seminars.
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Order office and computer supplies.
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Maintains good customer relations.
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Interprets, monitors and implements company policies, as they pertain to customer service.
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Involvement with Public Assistance Programs.
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Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
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Maintains and processes deposits.
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Review budgets to determine the need for increasing budget amounts.
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Assist in preparation of the customer budgets.
Who you are....
- High School Diploma required.
- A minimum 2 years clerical or customer service experience is preferred.
- Excellent written and oral communication skills.
- Experience handling cash is required.
- Good math aptitude, collection techniques and some account knowledge.
- Strong computer aptitude and skills preferred.
- Experience with MS Office and other call center technologies.
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
