Job Description
Job Specifications
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today for our customers, communities and each other.
Position summary:
This important role will safely repair, and service domestic appliances covered. Employees will also be responsible for natural gas activities including and not limited to; responding to emergency orders, meter turn on and offs, new construction meter installs and utility locating.
Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $24.50 - $36.59 per hour
Level II: $27.38 - $41.08 per hour
Senior: $30.79 - $46.08 per hour
Reporting Relationship: Operations Supervisor
Location: Papillion, NE
Essential Functions:
Promote safety in all phases of company operations.
Repair, and service domestic appliances covered under Service Guard program. (Furnace, Water Heater, Fireplace, Range and Air Conditioning.)
Perform general customer facing service activities including, but not limited to, turn-ons and turn-offs, replace meters, investigate calls regarding gas leaks and carbon monoxide presence, etc.
Carry out some operations activities including utility line locating, meter investigations, and distribution system compliance activities.
Provide proactive assistance in the resolution of customer complaints.
Support Service Guard, Appliance Repair program.
Participate in on-call rotation covering weekends and after hours.
Perform meter reading activities and meter reading system maintenance.
Other duties as assigned.
Additional Responsibilities:
Visually examine appliances for defects, perform diagnostic tests applying mechanical, gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
What Is Required:
Level I:
High School Diploma or equivalent required.
No experience required. Training provided.
HVAC Certification or related experience must be obtained within 1 year of hire.
EPA Refrigerant Certification must be obtained within 1 year of hire.
Level II:
High School Diploma or equivalent.
Minimum two (2) years of experience.
HVAC Certification upon hire.
EPA Refrigerant Certification within 1 year of hire.
Senior:
High School Diploma or equivalent.
Minimum four (4) years of experience.
HVAC Certification upon hire.
EPA Refrigerant Certification within 1 year of hire.
What Is Desired:
Excellent customer service and interpersonal skills essential.
Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Nebraska.
Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
Ability to read and interpret wiring diagrams.
Mechanical aptitude and ability to use metering devices.
Ability to work independently and adapt to a changing environment.
Ability to work overtime, weekends and holidays, as required.
Black Hills Corporation
625 Ninth St
Rapid City
South Dakota United States
ir.blackhillscorp.com/
