Responsible for retail customer billing services for all Divisions - TEP, UNS Electric and UNS Gas. Maintain established productivity and quality standards. Represent Company professionally, promote a positive attitude and a team environment.
Position-Related Responsibilities
· Analyze meter read edits
· Analyze billing exceptions
· Process usage generation estimates
· Analyze validation queries
· Generate / process service requests
· Process pre / post billing adjustments
· Monitor commercial accounts for appropriate rate
· Perform quality assurance and records management functions
· May assist in handling customer inquiries, including ACC Complaints and Inquiries
· Promote team environment; lead by example, represent company professionally
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Knowledge, Skills and Abilities
· Advanced Customer Information System skills desired
· Demonstrated software skills (i.e. MS Office Suite)
· Demonstrated problem solving and analytical skills
· Demonstrated conflict resolution skills
· Knowledge of basic accounting principles desired
· Ability to read meter registers desired
· Thorough knowledge of ACC Rules & Regulations desired
· Thorough knowledge of rate schedules & tariffs desired
· Excellent communication and organizational skills
· Strong interpersonal skills
· Demonstrated teamwork
· High school diploma or equivalent
UNS Energy Corporation
88 E. Broadway
Tucson
Arizona États-Unis
www.uns.com
