Job Details
Description
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
Join our dynamic IT Support Services Team!
The IT Support Services is a cornerstone team at Southwest Power Pool (SPP). We pride ourselves on our dynamic interaction across the company, from the executive suite to our contract employees. As part of our team, you will have the opportunity to engage in diverse technical activities and make a significant impact on the entire SPP community.
Your Role
As an IT Support Specialist II, you will be the go-to expert for intermediate-level technical support, ensuring our desktop computers, virtual machines, and applications run smoothly. Your responsibilities will include:
- Tech Troubleshooting: Install, diagnose, repair, maintain, and upgrade desktop and laptop computers, virtual machines, and essential software. Tackle issues with digital certificates and peripherals, including multi-function devices and some audio/visual equipment.
- User Access Management: Provision logical and physical access for end users, ensuring a seamless experience for our team.
- Ticket Management: Master our internal ticketing system by opening, updating, and closing tickets. Communicate effectively with customers to provide timely updates and resolutions, all while documenting your work meticulously.
- Service Desk Integration: Learn the functions and roles of our Service Desk and assist with completing access forms and related tasks.
- Office 365 Administration: Get involved with Office 365 administration, including managing Teams and InTune, to support our digital workplace.
- Automation Initiatives: Contribute to our automation efforts aimed at reducing manual tasks and streamlining processes for greater efficiency.
If you're ready to elevate your IT support career and make a meaningful difference, click apply!
To be successful as the IT Support Specialist II, we're looking for:
- Bachelor's degree in an Information Technology related field, or equivalent experience
- Three (3) plus years of infrastructure support experience is required
- Two (2) plus years of experience in Provisioning, De-Provisioning access
- Experience in Identity and Access Management, including requirements, design, implementation, deployment, and operations
- Excellent customer service skills
- Strong understanding of Active Directory, security groups, etc
- Strong understanding of operating systems, applications, networks, and hardware
- Lifecycle Management, Identity & Role Lifecycle Management, and customer-focused IAM implementations
- The ability to acquire job specific skills and certifications through formal and on-the-job training
- Basic Knowledge of VDI Infrastructure
- Provide advanced network support, hardware break-fix, anti-virus deployment, spyware removal and software application support
- Understanding of and compliance with SPP Policies and Procedures
- Technical certification as approved by the supervisor of the IT Support Services team, or the ability to secure such certification within six months of employment. Examples of certification are, but not limited to:
- CompTIA+
- ITIL Foundations
- Microsoft Fundamentals Certifications
Preferred:
- A Intermediate knowledge of PC architecture, support, and troubleshooting is desired
- Intermediate Information technology related certifications
- Automation knowledge including batch file and basic scripting.
- Advanced Certification
Southwest Power Pool Inc.
415 N McKinley
Little Rock
Arkansas United States
www.spp.org
