Business Systems Analysis
Acts as a liaison between IT and the business to elicit, document, analyze and validate requirements for new systems and enhancement of existing systems. Analyzes business processes/problems to be solved with automated systems. Identifies gaps and provides expertise in business requirements for system specifications and scales new and current systems, processes and procedures in a cost-effective manner.
Key Responsibilities
Business Analysis (BUAN) Investigates operational needs, problems and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations.
Requirements Definition and Management (REQM) Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritize requirements.
Customer Service Support (CSSUP) Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.
Sales Support (SSUP) Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to client requirements and solves straightforward problems.
Education/Experience/Certifications
Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.
Experience Typically two or more years in related field. Preferred experience in or knowledge of specific line of business and/or IT environment
Read the full posting.Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
