Job ID (241704178)
Your opportunity:
As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible to maintain a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.
Requires reliable commitment to the full schedule, work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday)
Responsibilities:
- Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
- Efficiently navigating our order entry system(s) as necessary
- Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
- Accurately documenting interaction details
- Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
- Build rapport and establish positive relationships with customers to foster trust and loyalty.
- Staying educated on corporate initiatives, market changes and process changes.
- Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.
Requirements:
- High school diploma or equivalent (College or university education is a plus)
- Proven track record in sales, preferably in a call center or Telesales environment
- Excellent verbal communication skills with the ability to build rapport and engage customers. (Spanish proficiency a plus)
- Persuasive and confident sales approach with strong negotiation skills
- Active listening and consultative selling abilities
- Results-oriented mindset with a focus on achieving and exceeding sales targets
- Strong computer skills with the ability to utilize multiple systems simultaneously
- Must be able to work days/times as required by business needs 4 weekdays and 1 weekend day.
- Must have access to high-speed internet, hardwired connection preferred
Just Energy
5251 Westheimer Rd
Houston
Texas United States
www.justenergy.com
