Description
Job ID - (2400004G)
Description
B&W is currently looking for a District Service Manager in our NE District. This position will be providing quality
service to all customers within the District in a timely manner. Is responsible for meeting the District's financial and
absorption targets or goals.
Position Duties:
- Is the primary customer contact for Field Service activities and technical support within his designated district. Customers are both external and internal.
- Responsible for oversight of commissioning and servicing equipment from all B&W product lines.
- Supervises the placing of equipment into operation. Sees that performance guarantees, warranties and contractual obligations are met.
- Coordinates activities with Sales, Engineering, Project Management and Construction to ensure contract schedules are met.
- Handles technical problems and facilitates design modifications and/or upgrades which will benefit customer's operations.
- Has district management responsibility for manpower utilization, expense control, contract cost, revenue and profit generation and business development.
- Assigns and directs activities of field engineers within District, obtaining good utilization of personnel.
- Responsible for managing all FMC and Service contract costs to the best of his ability.
- Efficiently handles administrative tasks such as customer billing, account receivable collection, SE time sheet approval, expense report approval, file upkeep, contract documentation, etc.
- Has contract management oversight responsibility for all field service proposals and contracts within his District including proposal development, pricing, performance, profitability, cost collection, etc.
- Submits monthly reports and other reports as required by management.
- Has supervisory responsibilities for service engineers and support staff which includes training, career development, quality assurance for work performed and performance appraisals.
- Reviews service engineer's reports to assure technical correctness and to determine whether additional work or modifications may be required or recommended.
- Continuously coaches service engineer on improving job performance and preparing them for career advancement. Assist in recruitment and hiring of new engineers and office personnel.
- Develops and maintains a dedicated and motivated work force by means consistent with Company policy and within the salary budget guidelines.
- Fosters the attitude that our primary business is Customer Satisfaction through timely service. Assure the mission statement and underlying objectives are understood and a reality.
- Assists Sales in marketing and calling on customers and helping them to decide requirements for replacement components, new equipment, modifications, and in selecting B&W products and services to improve their operation.
- Responsible for developing new service programs and selling services, projects and replacement parts.
- Develops personal contact with plant and mill managers and engineering personnel.
- Provides constructive feedback on technical, commercial and management issues that impact the quality of our products and service or our ability to sell same.
- Handles Customer relations including complaints
Qualifications
- Education: Bachelor's degree in engineering or related field, or equivalent years of relevant experience.
- Experience: Minimum 10 years' experience, with at least 5 years' Field Service and exposure to B&W Engineering activities.
- Positions reporting directly: Service Engineers, Technical Specialists, PE/FPC, Office Support Staff
- Number of employees reporting directly and/or through subordinates: Five (5) to Ten (10)
Contact
Babcock and Wilcox Company
13024 Ballantyne Corporate Place, Suite 700
Charlotte
North Carolina United States
www.babcock.com
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