Description
Job Summary/Purpose
Oversees safe, reliable, and customer-centric performance of Power Delivery Reliability Control Center business processes and technology. Drives day-to-day process and tool performance improvements by partnering with internal organizations (IT, L&D-Operations, Grid Technology, Customer Journey), developing improvement business cases, and providing operational insight on emerging technologies and work practices. Strong and engaged leader that champions a customer-centric control center environment.
Job Duties/Responsibilities
Business Process Oversight- Owns front-line business process oversight of Control Center applications suite, including ADMS, Storm Assist, EMS, GMS, Training Simulators, Planned Outage Mgmt tools (TOMS, D-line, D-substation), etc.
- Ensures new business processes are adequate, sustainable, and documented
- Maintains application Disaster Recovery and Business Continuity plans
- Identifies and assesses process and software improvement opportunities to deliver operational excellence
- Develops application training and integrates with Control Center training programs
- Develops owns and monitors what good looks like through SLAs with IT
- Develops KPIs, etc. to ensure business processes support objectives
Application Strategy Partner
- Partners with Information Technology, Grid Technology, and software vendors by developing business cases for operational software repairs and enhancements, assisting with strategic and technology roadmaps, leading application issue escalations and subsequent corrective action plans, and assures quality of vendor deliverables from business perspective.
Project Delivery Business Lead
- IT Project Business lead for software application projects, tasked with requirements, testing, and acceptance.
- Provides vendor oversight from utility perspective through project execution across all dimensions (cost, schedule, scope quality assurance) and develops and implements project management plans
- Works closely with IT and Grid Technology by sharing information and ensuring alignment between business needs and proposed solutions and deliverables communicated to vendors.
- Evaluation of and decision-making regarding vendor scope change requests
Req ID: 115199
Contact
Entergy Corporation
639 Loyola Ave
New Orleans
Louisiana United States
www.entergy.com
From the same organization
3 Dec, 2024
3 Dec, 2024
