Description
Job Summary
Center Point Energy is looking for an Associate Customer Service Representative to join our Team, located in Shreveport or Lake Charles LA.
You will have the ability to: This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.
Essential Functions
- Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
- Performs direct customer contact through various channels including phone, email and chat.
- Completes administrative functions and data entry.
- Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
- Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
- Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
- Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
- Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
- Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
Education Description
- Requires a high school diploma or GED.
Experience
- Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
Contact
CenterPoint Energy, Inc.
1111 Louisiana St
Houston
Texas United States
www.centerpointenergy.com
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