Your role in our success will be:
This job contributes to Sharp Energy' success by leading district operations within an assigned service area to create and maintain the Sharp Energy experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the district within the assigned service area. In particular, a majority of time is spent developing district staff and management talent, overseeing the district's management workforce, making management, staffing and operating decisions, ensuring district-wide customer satisfaction and service quality, managing each aspect of the district's financial performance, and managing safety and security within the district. Responsibilities include, but are not limited to, managing a sales force and district operations, controlling expenses, employee compensation and payroll budgets, handling personnel issues, accounting, customer accounting and fuel inventory.
The District Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time wisely in order to achieve maximum results. Ensure that all departments within a district safely perform their functions to achieve strategic operational and profit goals while providing assurance of compliance with applicable legal codes, industry standards and corporate philosophy.
What you'll be working on:
- Supervisory Responsibilities:Directly supervises all employees in the district. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
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- Develops the district staff and management team within the district to deliver legendary customer experiences.
- Drives the implementation of company programs by motivating and supporting the staff and management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep district operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Sharp Energy.
- Plans, identifies, communicates and delegates key responsibilities and practices to the staff and management team to ensure smooth flow of operations within the district.
- Reviews district environment and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the staff and management team to take action and achieve operational goals.
- Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Monitors and manages district-wide management staffing and compensation levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
- Utilizes existing tools to identify and prioritize communications and filters communications to the staff and management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the district level. Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s).
- Prepare, review and monitor district financial capital budgets.
- Monitor and review monthly operating expenses.
- Monitor and review monthly sales volumes.
- Prepare projected capital expenditure requirements.
- Monitor all aspects of financial performance.
- Perform on-going operational analysis via data reporting.
- Monitor and review various reports to include but are not limited to: overtime summary, run out summary, lost customer reports, customer gain reports, tank inventory reports, liquid inventory reports, delivery efficiency reports, miscellaneous management reports and appliance inventory.
- Participate in developing customer retention & new customer programs
- Prepare certain bid quotations.
- Monitor and manage retail propane pricing and rates
- Monitor and manage customer gain and loss
- Ensure that Sharp's commitment to quality customer service is instilled in all employees and business practices.
- Monitor all district personnel's quality service skills, making recommendations for improvement as necessary.
- Deal with customers with more difficult problems utilizing superior customer service skills.
- Ensures compliance with safety regulations.
- Conduct monthly safety meetings as required.
- Review and approve all district incident investigation reports.
- Perform other related duties as assigned.
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
