JOB DESCRIPTION
Salary Grade: G06
Minimum Midpoint Maximum
$74,796 - $100,975 - $127,152
SUMMARY:
Under limited supervision, manages and supports moderately complex projects increasing enterprise human capital and improving operational performance in the organizational capability realm. Performs research, development, and implementation of programs and projects through Instructional Systems Design (ISD), PeopleSoft (ELM), Skillsoft, standard evaluation practices, knowledge management, leadership, management, and employee performance assessment and development using theory and technology of applied behavioral science, aligning with organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Utilizes outcome-based models for all projects, focusing on measurable results
- Represents the department on mid-level projects with change, performance, learning and development implications
- Provides project management leadership for process and software implementations; drives change in enterprise development and learning through technology
- Delivers learning alternatives to employees at all levels toward achievement of organizational and personal effectiveness
- Designs, reviews, implements, and evaluates learning programs; recommends enterprise-wide programs
- Manages projects and programs as assigned
- Administers employee development programs such as coaching, mentoring, and job rotations; removes obstacles to performance, both individual and organizational
- Utilizes succession planning, career pathing, leadership development, knowledge management, creative problem solving, strategic planning, teambuilding, and facilitation, to align with organization training goals
- Isolates critical competencies for all levels of employees and provides accompanying assessment and improvement tools via both high-tech and high-touch delivery methodologies
- Researches industry best practice tools and concepts for learning, organizational capability, and knowledge management systems/applications/tools, making appropriate recommendations
- Manages processes to evaluate job performance as well as core competencies and develops action plans to address needs
COMPETENCIES:
- Demonstrated ability successfully utilizing project management principles and skills of initiation, planning, execution, risk mitigation, change management and closeout phases
- Demonstrates successful influencing, process management, training and facilitation skills
- Demonstrates expertise in adult learning theories, instructional systems design, and learning management systems
- Knowledge and skill using core critical elements of project management (initiation, planning, execution, and close-out)
- Ability to think independently, creatively, and adapt to change
- Ability to create innovative business training solutions
- Able to deal with ambiguity and meet deadlines
- Ability to design, organize, prioritize, and schedule work assignments
- Ability to constantly strive for higher levels of process and service delivery performance
- Ability to sustain cooperative working relationships with senior leaders across the organization
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelors degree in organizational behavior, communication, or related field with five to six years of experience in performance management, development, adult education, succession planning, workforce development, training concepts/programs and methodologies or related area, or equivalent combination of education and/or experience related to the discipline.
COMMUNICATION SKILLS:
- Excellent listening skills and the ability to apply effective communication techniques
- Ability to read and interpret documents such as proposals, needs assessments, research reports and financial analyses
- Ability to write and deliver a variety of learning programs
- Ability to present information to various groups
COMPUTER SKILLS:
Working knowledge of word processing, spreadsheet, database, and presentation software
ANALYSIS AND PROBLEM-SOLVING ABILITY:
- Understanding of a systems approach, recognizing the complexity of the organization and how it affects the performance of employees. Ability to solve mildly complex problems and deal with a variety of abstract variables in situations where standardization may be absent.
PNM Resources, Inc.
Alvarado Sq
Albuquerque
New Mexico United States
www.pnmresources.com
