TITLE: Sr Systems Specialist CIS & Billing (U22-560)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Calgary
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1
DESCRIPTION:
The IT Customer Solutions team is responsible for the application maintenance and deployment of new capabilities for all applications that directly serve FortisAlberta's customers. Under the general direction of the Manager IT Customer Solutions, the Sr Systems Specialist - Billing & CIS is primarily responsible for the SAP IS-U module in delivering technical systems support for the billing, metering, load settlement and data exchange processes. As well, this role provides technical support for metering applications and integration between these systems. This role will identify and resolve performance issues to support and enhance the applications. This individual will apply proven communication, analytical and problem-solving skills in delivering systems support and enhancements that align with the business objective of serving our customers.
DUTIES & RESPONSIBILITIES INCLUDE:
Provide technical systems support within SAP Industry Solution for Utilities (IS-U) module (primarily SAP ISU Billing, Device Management, Inter Company Data Exchange or Energy Data Management) for all business processes that rely on the SAP IS-U module. This includes troubleshooting and resolving defects as well as designing, building, and deploying system enhancements.
Develop/enhance application interfaces between SAP IS-U and other integrated systems.
Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications; provide status reports and analysis documents as needed.
Complete all technical systems support in accordance with standard SAP practices, FortisAlberta development guidelines, peer review process and production release processes.
Prepare and deliver reports, (HANA based and traditional) recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
Create functional and technical specifications for all development and configuration work.
Provide excellent customer service to other business teams and make decisions with the customer in mind. Uphold customer service excellence values through exceptional delivery, proactive communication, and effective planning of technical changes.
Develop and maintain effective relationships with team members as well as internal and external stakeholders. Build strong partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Participate in capital projects as well as day to day operations and support technical changes throughout the solution development lifecycle.
Respond to and resolve problems in a timely manner to guarantee compliance with industry deadlines.
Provide accurate assessments of system changes including effort, complexity of development and configurations, breakdown of work in logical work units with clear timelines.
Conduct research on emerging technologies, applications, services, and standards in support of SAP development efforts.
Provide technical guidance to junior team members.
Assist in evaluation of available programmer and systems analyst resources.
Report and manage incidents, problems and changes that affect service.
Special projects and other duties, as assigned.
FortisAlberta Inc.
320 17th Ave SW
Calgary
Alberta Canada
www.fortisalberta.com
