Job Specifications
Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.
Pay Range: $22.26 - $33.53 per hour / Grade 44 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)
Reporting Relationship: Operations Manager
Location: Ozark, Arkansas
Essential Functions:
Schedule daily work for service and operational employees and/or crews through scheduling tools.
Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
Support meter issue investigations, processing meter changes and equipment orders.
Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
Assist in tracking contract deposits and refunds for customer construction.
Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance.
Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
Work with customers on a daily basis to help resolve their service issues.
Additional Responsibilities:
Promote culture of safety, compliance, collaboration and continuous improvement.
Support and manage special projects that may be assigned.
Provide support to other areas of the Company as requested or assigned.
What You'll Need:
High School Diploma or equivalent required.
Minimum of (3) three years of customer service, utility industry and/or scheduling experience required.
What Is Desired Or Can Be Taught:
Proficient knowledge of Microsoft Office programs.
Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
Independent, well-organized, self-starter and able to adapt to change.
Ability to develop and implement work processes which contribute to increased efficiencies.
Ability to work independently as well as in a team environment.
Outstanding verbal and written communication skills.
Ability to accurately resolve customer complaints in a diplomatic and professional manner.
Ability to handle and prioritize multiple projects.
Strong interpersonal skills, ability to expertly work with customers and individuals across the organization.
Ability to understand and use continuous improvement tools and concepts.
Black Hills Corporation
625 Ninth St
Rapid City
South Dakota United States
ir.blackhillscorp.com/
