Tasks and Responsibilities
Creates initial customer records and profiles and updates information as needed. Maintains tracking history on all account transfers, terminations, and assignments.
Provides in-office support for Sales and Sales Support teams. Serves as point of contact for assigned Customers and Channel Partners in support of assigned Business Development Managers/Account Managers and back-up to other members of the team. Sets-up and generates cost quotes and provides cost refreshes in response to market changes. Initiates contract proposal generation on behalf of assigned Business Development Managers/Account Managers.
Follows-up with Customers and Channel Partners on behalf of Business Development Managers/Account Managers regarding status of pending contracts and generates new proposals as needed. Coordinates renewal contracts, researches resolution items, and handles billing issues.
Requests and retrieves customer usage in support of opportunities generated by assigned Business Development Managers/Account Managers to create contract proposals and cost savings analyses.
Maintains current contact records for assigned WGL Energy customers and supports the timely delivery of messages to these customers, including memos, newsletters, marketing information, interruption notices, etc. utilizing email, phone and mailings.
Serves as a key participant in the assessment and development of any and all B2B business intelligence systems, including but not limited to the Indicative Pricing Tool, document management system(s), Energy Management Platform, DocuSign and CRM system(s).. Individually or as part of a team, tests new IT systems and/or enhancements and provides feedback.
Regularly interfaces with other functional teams to develop new programs and/or procedures to enhance the sales process and/or business relationship with large commercial customers and/or channel partners.
Coordinates with Sales and Sales Management to make regular visits to assigned customers and/or channel partners.
Participates in assigned trade shows/events in support of company sales activities. Duties may include trade show booth set-up, joining the team in manning the booth, ordering giveaways and marketing materials, assisting with lead gathering.
Creates and maintains a personal Career Development Plan and participates in training and development activities, as appropriate.
All other duties as assigned.
Qualifications, Skills and Abilities
High School Diploma/GED required
2+ Years experience in sales support, customer service, and/or administrative work required
Proven ability to use computer software and applications, including Microsoft Office suite, to share, retrieve, research, analyze and present business information
Proficiency in web-based applications, e.g., Oracle, Act, Sales Force, and DocuSign preferred
Demonstrated ability to perform with a high degree of flexibility and resourcefulness
Demonstrated strong organizational, analytical, and problem solving skills
Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing
Customer service and problem resolution experience/skills
Demonstrated track record of achieving desired results
Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers
WGL Energy
Washington États-Unis
www.wgl.com/
