Who We Are
When you join LG&E and KU, you'll be part of an award-winning team that delivers exceptional service to 1.3 million customers in KY and VA. We operate remotely from 4 contact centers across the state and are committed to providing safe, reliable, sustainable energy to our customers. Our culture, based on listening to our customers and empowered employees delivering solutions through exceptional service, is the key to our success.
What We Are Looking For
LG&E and KU is looking for a Customer Solutions Representative to join our customer care team in a remote or on-site role, supporting our residential customers. This individual helps us deliver on our mission to provide best in class service by guiding customers through their challenges and solving problems.
Who We're Looking For
We're looking for individuals who enjoy a challenge and are eager to grow with us. We're looking for:
- A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate
- A strong ability to ask questions and think critically to uncover root cause of customer issue
Natural tendency to quickly problem-solve in the most stressful situations
- A "can-do" attitude and positive personality with great verbal and written communication
- Capability to learn new systems and tools in a fast-paced environment
What's In It for You?
You don't have to be an expert to become one! Bring your passion for people and problem solving, and we'll invest in you to take care of the rest.
Join our team to enjoy:
- Competitive Compensation starting at $16+ per hour
- Benefits - Medical, dental, vision, disability, life insurance and retirement savings 401k matching, with health benefits starting on day 1
- Paid holidays, vacations, personal days, and wellness breaks
- Full time remote work available, with the option to work in one of our 4 contact centers
- All workstation and peripheral equipment provided for remote work
- Professional Development - Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
- Community Involvement - Interest groups for employees with shared interests
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
