Position Summary
This Supervisor role is responsible for overseeing Physical Records Operations and Disposition team members tasked with supporting timely and accurate delivery of physical records and destruction of eligible physical records in Information & Records Governance. In addition to supporting daily operations, the successful supervisor will manage all customer and third-party vendor escalations or issues that may arise. The successful candidate will be responsible for recommending improvements to current processes, practices and procedures.
This position is hybrid, working from your remote office and your assigned work location (Oakland, CA) based on business need.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
Bay Area Minimum: $114,000
Bay Area Maximum: $182,000
Job Responsibilities
Perform supervisor and administrative duties ranging from DORs, WORs, one-on-ones, and timecard review/approval to attending leadership meetings. Specific responsibilities include, but are not limited to:
Supervises a team to deliver streamlined processes and functions that focus on simplicity, efficiency, accountability, and customer satisfaction
Manage a successful partnership with the company's third-party offsite storage vendor
Leads business process improvement activities in support of the business, including process mapping and re-design
Identifies process gaps, facilitates standardization and documenting of processes. Creates and/or updates process documents
Manage the offsite records management vendor relationship in terms of budget forecast meetings, reviews, approvals, and day-to-day support
Partners with Managers/Director to receive stakeholder buy-in for multiple initiatives, remove roadblocks for project initiatives, create communication plans, and adapt to constant change in department projects and initiatives
Prepare monthly metrics and KPIs for internal reporting
Prepare and send destruction orders to offsite storage vendor
Serve as systems administrator for offsite storage vendor application
Serve as owner and contact for Physical Records Standard, Procedures, and Job Aids
Develop and implement LEAN methodologies to increase quality and accuracy within the various workstreams
Deliver work products that eliminate waste within various workstreams
Oversee Disposition review with Business Leader(s), Managing Counsel, and Information & Records Governance Leaders
Qualifications
Minimum
Bachelor's degree or equivalent experience
5 years of experience including developing and implementing records and information management programs, tools, processes, and or project management
Desired
Master's degree in Business, Finance, Economics, Accounting, Public Policy, Library and Information Systems, Information Technology, Legal Studies, or related discipline; or equivalent experience
CRM, IGP, or related information governance certification
Knowledge of relevant information and records governance industry guidelines (ARMA, AIIM, IAPP, etc.)
Experience working in the utility industry
Experience with third-party offsite storage application and invoice management
Prior experience with active mentoring/coaching reporting relationships, resource planning, setting goals, and assignment of projects, process improvement, managing performance, leading cross- functional teams, influencing others, decision-making, change management, and communications
Process workflow development and maintenance
Intermediate to advanced Excel, PowerPoint, and SharePoint skills
LEAN management experience
Pacific Gas and Electric Company
77 Beale St
San Francisco
California United States
www.pge.com
