Please note the job posting will close on the day before the posting end date
Job SummaryAssist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.
Job Description
ESSENTIAL JOB FUNCTIONS:
Under moderate to limited supervision:
Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
Develop schedules for line servicer and technician appointments.
Communicate with customers and direct inquiries.
Support adherence to standard work scheduling policies and procedures.Assist with outage management as needed.Provide administrative support as needed.
MINIMUM REQUIREMENTS:
Education requirements are listed below:
High school diploma or GED required.
Work Experience requirement listed below:
3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification. Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.
OTHER REQUIREMENTS:
Must be available to work overtime, call-out overtime and shift work, as required.
Travel requirements are expected 10-25% of the time Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
Strong verbal and written communication skills.
Must be available for overtime when needed.
Occasional travel may be required.
American Electric Power
1 Riverside Plaza
Columbus
Ohio United States
www.aep.com
