Description
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
Overview
Programmer Developer is responsible for the development, support and maintenance of computer applications and databases that support daily operations and services provided by Southwest Power Pool. Many of the supported applications have significant economic impact and ensure against loss of life and property. The accurate and reliable functioning of the supported applications is critical to the operation of Southwest Power Pool and its members.
Programmer Developer will generally focus on a specific set of applications as a primary area of specialization. This position is expected to apply business and technical support concepts to write, analyze and debug code, troubleshoot software, provide customer support, and resolve application and usability problems.
Programmer Developer ensures the effective operation of all assigned systems. This position will develop centralized, efficient methods for managing systems to minimize downtime, utilizing IT standards.
Programmer Developer will also provide guidance to other members of the Applications Teams based on experience.
Programmer Developer will function as the liaison with SPP Departments, IT, and external vendor staff to ensure that end user and organizational needs are met.
Programmer Developer is expected to work with minimal supervision, exercising good judgment in helping develop implementation project plans, prioritizing assignments and resolving issues.
Essential Functions
- Install, configure, maintain and support assigned application systems
- Monitor, investigate and resolve system issues and/or abnormalities ensuring that the system operates and performs per requirements.
- Acknowledge and remediate customer reported issues and inquiries in a timely manner.
- Participate in 24/7/365 on-call rotation
- Multi-task, problem-solve, and demonstrate an ability to grasp complex and highly integrated systems
- Demonstrate detailed knowledge around specific applications or interfaces (Recognized as Subject Matter Expert).
- Maintain a comprehensive understanding of the business and technical requirements of their assigned system and a competent understanding of other systems supported by their team.
- Engage in applicable phases of SDLC and project life cycle including but not limited to requirements and design, test execution, non-Production environment support, release deployment and coordination of implementation plans across multiple teams, vendors and stakeholders.
- Create and maintain technical system documentation.
- Recommend and implement changes and enhancements to systems, processes and documentation.
- Continue to develop and retain technical skills specific to those applicable to their assigned focus area.
- Perform tasks or special projects as assigned by the management team or by senior team members.
- Provide training in areas of expertise to other employees.
- Mentor Level I and new team members. Provide mentoring to other IT Programmer/Analyst team members based on experience.
- Understand and comply with corporate and departmental policies and procedures including applicable SOC1 and FERC CIP audit controls.
Other Functions with Applicable Application Development Skills:
- Define software development project plans, including scoping, scheduling, configuration, and implementation.
- Adhere to defined software development standards and best practices.
- Consistently interpret and code software programs and applications according to business and/or technical specifications.
- Ensure software integration into company systems meets applicable compliance and technical specifications.
- Work with database administrator to design, develop, and update databases as they relate to the application system.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work duties and responsibilities. Individuals may perform other duties as assigned including work in other areas to cover absences, or relief to equalize peak work periods or otherwise balance the workload.
Qualifications
Education Requirements:
- Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
Experience Requirements:
- Programmer Developer I - No experience required
- Programmer Developer II - Three (3) years' experience of Information Technology Development/Support experience
Southwest Power Pool Inc.
415 N McKinley
Little Rock
Arkansas United States
www.spp.org
