Job Title: Billing & Credit Specialist Associate
Job Code: 128652
Grade: 33
JOB SUMMARY
Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.
LEVEL OF RESPONSIBILITY
Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.
ESSENTIAL FUNCTIONS
Resolves routine questions and problems.
Performs data entry and analysis.
Processes inbox items and orders.
Research and resolve account issues.
Works with team members to maintain accounts.
Prepares and receives forms and correspondence.
REQUIREMENTS
High School Diploma/GED And 2 years related SAP experience.
WORKING CONDITIONS
May be required to work overtime and weekends and holidays.
May be required to work non-standard work schedules.
May require ability to work from home.
Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.
Work is performed in an office environment in cubicles.
May work in an open office environment with normal levels of noise.
May exert up to 20 lbs. of force occasionally to move objects.
May involve walking or standing for brief periods of time.
May occasionally travel to locations outside of primary work location for training, meetings, etc.
OG&E
321 N Harvey
Oklahoma City
Oklahoma United States
www.oge.com
