Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.
Position Summary
The Head of Customer (Information Systems) Transformation will own and provide visionary and strategic program leadership to materially transform the customer operating model, revenue cycle processes, customer information systems, and customer organizations.
Align and unify executive leadership on program goals, objectives, and key results. Synchronize executive leadership on program scope, schedule, and funding models. Accountable for the development, integration, and implementation of short and long-term business and program plans to meet company goals, objectives, and key results. Align program cost recovery strategies consistent with jurisdictional and corporate business objectives.
Advise and unite executive leadership on risks, mitigation plans, and opportunities surrounding program scope, schedule, cost, health, and cost recovery strategies. Candidates must exemplify the ability to develop, influence, and maintain relationships with key internal and external stakeholders and facilitate effective communication of program value for both customers and company.
Essential Responsibilities
- Program Management - Responsible for leading a comprehensive people, process, and technology transformation across meter to cash/revenue cycle and customer operations as well as the customer experiences and numerous interdependent business areas. Ensure full alignment of customer and business goals, objectives, and key results. Ensure strategies and plans are aligned with and support overall corporate annual and long-term business plans so that the corporation is positioned to achieve overall customer, operating, and financial goals.
- Ensure end-to-end business area engagement, input, and collaboration throughout the program.
- Value Realization - Provide vision, leadership and ownership of the value proposition supporting the enterprise process improvement and digitization of customer operations, revenue cycle, financial, and technology solutions. Review and support associated testimony; data request responses; and support or participate in negotiations of any necessary settlements. Ensure that enterprise reporting and data strategies are integral and targeted toward value realization and operating model.
- Organizational Change Management - Work through business process owners and business change owners to drive organizational change management and training work streams.
- Drive disciplined adoption of common processes across departments to minimize custom and one-off solutions. Establish common processes and capabilities across the customer operating model.
- Staffing - Responsible for attracting and retaining a highly motivated and engaged workforce. Establish and communicate clear performance expectations so that employees know how their work contributes to corporate objectives. Foster a culture of personal accountability and an environment that promotes and supports employee safety and individual development. Ensure customer business area functions, processes and culture are aligned with all other departments of the organization to ensure that overall corporate goals can be met. Ensure program staffing commitments span full width of affected business process areas.
- Relationship Management - Develop and maintain effective transparent relationships with senior executives and other jurisdictional leaders and corporate peers, to ensure timely, effective information sharing and business learning as well as common best practices implementation.
Minimum Requirements
- Bachelor's degree in Business, Accounting, Economics, Finance or Technology.
- Advanced business degree (MBA) desirable or a combination of education and experience providing equivalent knowledge.
- Must have the ability to critically review detailed work and ask challenging questions; assure adequate follow-up; strong interpersonal and communications skills; to work with internal and external stakeholders.
- Demonstrated leadership skills and ability to implement projects that cross organizations, business units and professional disciplines, supporting culture change and building business acumen.
- Strong written and verbal communication skills required.
- Demonstrated understanding of and ability to drive organizational change management.
- Proven and demonstrated ability to reach results required.
- Demonstrated skill in personnel, issue, and budget management.
- Demonstrated skill in creative problem solving and negotiations.
Preferred Requirements
- 10 years utility experience, including revenue cycle, accounting, and finance experience, with at least 5 years middle-management experience.
- 10 years of experience in leading large scale, multi-year enterprise transformational programs.
- Experience working on technology transformational programs and working with Information Technology teams.
- Strong experience with program/project management and the software development lifecycle
- Strong knowledge of utility metering, rates, billing, remittance, credit and collections, regulation, financial aspects of the business, and governing rules and polices.
Xcel Energy, Inc.
414 Nicollet Mall
Minneapolis
Minnesota United States
www.xcelenergy.com
