Spire is seeking a Billing Representative. This position will be responsible for duties associated with customer billing, meter reading and cycle management.
Company Overview
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:
- We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.
- We collaborate: We put teamwork first, bringing in everyone's ideas, because our collective energy makes us stronger.
- We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
- We care: We treat people how we want to be treated, listening closely and doing what's right, even when it's hard.
By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.
Duties and Responsibilities
- Runs and reviews reports for implausible meter readings prior to upload for bill print.
- Issues re-reads and enters corrected readings in billing system.
- Performs daily close for billing.
- Assigns meters to premises.
- Issues orders for meter changes.
- Implements routing change program.
- Handles monthly billing tasks for Market Based Rate customers.
- Provide backup assistance for incoming customer calls and assists with call volume during lunch schedule rotation and other phone-related duties.
- The above is representative of the level and kind of duties and responsibilities, which are assigned to this position. As workload or availability of personnel requires, the person performs either temporarily or permanently, other duties that are similar or related.
- All other duties assigned.
Essential Characteristics and Competencies
- Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem-solving, and quality.
- Ability to lead by example in support of the company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skill and perspective.
Required Education (certifications, licenses)
- High school diploma or equivalent required.
Required knowledge, skill and abilities
- One or more years of related experience and/or training; or a combination of education and experience providing equivalent knowledge.
- Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality.
- Knowledge of administrative and clerical procedures and systems.
- Ability to use general and specialized computer applications to manage data.
- Ability to read, write and interpret work-related documents.
- Ability to establish and maintain effective working relationships with contractors, co-workers and supervisors.
- Ability to carry out detailed instructions and solve problems.
- Ability to apply basic mathematical concepts and accounting principles to work-related operations.
- Ability to maintain a high level of accuracy and meet strict deadlines.
Spire Inc.
Canada
www.spireenergy.com/
