Location: Bothell, WA, US, 98011
Remote and Hybrid Work Opportunities: Hybrid (WA Based)
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE is on the lookout for an Apprenticeship Training Program Manager to join our Operational Training team. This pivotal role offers the chance to lead our apprenticeship program and play a crucial part in shaping the future of our workforce. If you're passionate about learning and development, have a knack for program management, and possess a keen eye for detail we want you on our team!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description
This position is central to supporting PSE's Apprenticeship program with a focus on the selection, training, and development of new electrical trade apprentices while ensuring compliance with Washington State Apprenticeship & Training Council (WSATC) standards and Department of Veteran Affairs (WDVA) requirements. As a Training Program Manager, you will ensure our apprentices are equipped with the necessary knowledge, technical skills, and practical experience to succeed.
What We're Looking For:
- A leader with strong program management and communication skills and a deep understanding of learning and development principles.
- Someone who thrives in a collaborative environment, working closely with both labor relations and management, instructional designers, and cross-functional teams to deliver impactful training programs.
- A candidate with a very strong attention to detail, capable of managing multiple programs concurrently and ensuring compliance with regulatory standards.
- Bonus points for experience or strong interest in working with represented employees, apprenticeships, recruiting, outreach, DEI initiatives, instructional design, communications strategy development, community college engagement, grant writing, working with state agencies, and utility industry experience.
Job Responsibilities
- Manage training programs and projects using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle with an eye on sustainability.
- Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities.
- Prioritize program roadmaps to manage multiple programs concurrently.
- Create mechanisms for systematically measuring impact and continuously improving training programs to maximize the training effectiveness and translate results into ROI.
- Manage sustainable turnover and maintenance plans for training products and systems to ensure enduring product accuracy and content relevance.
- Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.
- Maintain vendor partnerships, delivery media, and e-learning applications for scale and ease.
- Manage training content/updates on SharePoint, LMS, and shared drives.
- Equip and mentor contract or corporate subject matter experts to deliver training.
- Develop training solutions that are supported by data and objective reasoning.
- Be a performance improvement consultant - Use your consultative skills to build training and development programs that will meet the business' needs, produce the intended result and improve business performance.
- Understand PSE's business and the market in which it operates.
- Understand the mission and goals of PSE, Operational Training, and your clients.
- Speak with your client at all levels frequently.
- Align the goals of Operational Training with those of your clients.
- Understand the impact Operational Training has on the goals of PSE and your clients, and report the performance of your program to key stakeholders.
- Be fiscally responsible and budget-conscious.
- Use technology effectively.
- Be a student of your profession - Make it a point to Learn about who you are, what you do, and how you contribute to not only Operational Training's success, but also the company's.
- Some travel throughout service territory may be required to meet the clients' needs.
- Performs other duties as assigned.
Minimum Qualifications
- Bachelor's degree and 5 years of training and development, or HR experience in a program/project management role requiring cross-functional coordination preferred; or equivalent combination of education and relevant work experience.
- Excellent interpersonal skills and ability to develop and cultivate strong working relationships.
- Proficient with suite of word processing, presentation, and spreadsheet applications.
- Demonstrated organization, prioritization, and project management skills.
- Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
- Ability to manage projects, work with other departmental teams and deliver on commitments.
- Ability to contribute effectively in peer management teams.
- Skills and experience in collaboration and team building.
- Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
- Ability to challenge others, often in higher positions, respectfully.
- Ability to work both independently and collaboratively, drive work forward with little supervision.
Desired Qualifications
- Ability to operate in a remote office with minimal supervision from corporate headquarters.
- Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
- Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.
- Working knowledge of business applications and software tools (e.g., SAP, Webex, Work Manager).
- Working knowledge of adult learning principles, training needs analysis, instructional design methods, professional facilitation, evaluation methods, and learning styles.
- Proven ability to monitor and evaluate a training program's effectiveness, success, and ROI and to report on them.
Puget Sound Energy
10885 NE 4th St
Bellevue
Washington United States
www.pse.com
