Description
Job ID: 35081
Job Specifications
Design, estimate and manage the construction activities for basic residential customer construction services. Complete forms, design services, update inventory of parts in appropriate electronic system and create customer accounts. Ensure that customer accounts are set up accurately and that tariffs are consistently applied.
PAY RANGE: $24.50 - $36.59 per hour (Determined by the knowledge, skills and abilities of the applicant.)
REPORTING RELATIONSHIP: Utility Construction Supervisor
LOCATION: Lincoln, NE
ESSENTIAL JOB FUNCTIONS:
- Review job types/work in Service Request tool and assign appropriately.
- Use various computer programs to prepare estimates and design basic gas construction jobs including new services, maintenance (including service line replacements and retirements) and third-party damages.
- Ensure that all work on assigned projects is planned so that construction can be accomplished in a timely and efficient manner. Enter orders in system in order to be scheduled.
- Explain company construction policies and procedures to customers and work with customers to best satisfy needs.
- Provide backup for Utility Construction Planners on work order preparation, customer contact, technical assistance.
- Work with other departments to schedule construction of customer jobs to ensure that customer needs are satisfied to the greatest degree possible. Coordinate with customer, internal field crews and contractors.
- Assure that gas construction follows company and industry codes and standards.
- Ensure accurate mapping of facilities.
- Code and approve contractor job invoices and write work orders for 3rd Party Damages.
ADDITIONAL RESPONSIBILITIES:
- Promote culture of safety, compliance, collaboration and continuous improvement.
- Perform and manage special projects that may be assigned.
- Provide support to other areas of the Company as requested or assigned including the assistance with storm restoration as needed.
QUALIFICATIONS:
- Minimum of (3) three years of utility environment, construction environment or relevant experience required.
- High school diploma or equivalent is required.
KNOWLEDGE/SKILLS/ABILITIES:
- Proficient knowledge of Microsoft Office programs.
- Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
- Independent, well-organized, self-starter and able to adapt to change.
- Ability to develop and implement work processes which contribute to increased efficiencies.
- Ability to work independently as well as in a team environment.
- Outstanding verbal and written communication skills.
- Ability to accurately resolve customer complaints in a diplomatic and professional manner.
- Ability to handle and prioritize multiple projects.
- Strong communication skills; ability to professionally collaborate with customers and individuals across the organization in written and verbal communications.
- Excellent organizational skills.
Contact
Black Hills Corporation
625 Ninth St
Rapid City
South Dakota United States
www.blackhillscorp.com
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