Under general guidance is responsible and accountable for the continuous safe and efficient operations and/or maintenance of an assigned functional area of responsibility. Provides supervision, leadership and training to others through day-to-day contact. Provides technical advice and counsel for difficult projects. Prioritizes, directs, monitors and evaluates performance of direct reports within the reporting organization. Prepares, controls and administers project budgets to achieve maximum business results relating to overall performance, cost efficiency and reliability.
PRIMARY RESPONSIBILITIES:
- Makes complex operating, engineering and economic decisions involving the restoration of customer's service following system emergencies and coordinates the distribution system effort with the Transmission Control Center and Electric Services
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Maintains a work environment that promotes good customer service, striving to economically meet customer requests within the timeframe requested.
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Maintains a safe, professional work environment that offers employees challenging and meaningful work and opportunities to develop their skills and talents
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Directs the preparation and execution of contingency plans for operating the distribution system during natural disasters, civil disturbances and in other critical situations
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Directs, plans and arranges work schedules to meet both unscheduled and regular work; participates in long-range Company planning with other departments and outside the Customer Operations
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Directs departmental personnel regarding assignments; reviews records, reports and analyses related to the department's work; participates in such work as may be required to meet normal and emergency conditions
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Directs Service Dispatch office personnel representing the Company to the customer in all matters regarding Company business and operation of the customer's service during those hours when the main offices are closed
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Works closely with the Customer Service Team during regular working hours
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Forecasts a significant portion of the operation and maintenance budget and subsequent control of those expenses
BASIC REQUIREMENTS:
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High school graduate or equivalent
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Five (5) years related experience
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Advanced spreadsheet and computer skills
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Available for all Distribution Operations shifts (24/7)
PREFERRED SKILLS:
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Post-secondary, vocational or technical training
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Prior supervisory experience leading bargaining unit staff
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Ability to work with people and have knowledge of industry practices relating to safe electric utility distribution system operations and the electric service restoration process
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Knowledge of the job functions of a troubleman, lineman, switchman, service dispatcher, Transmission System Operators, and line patrolman during normal and emergency conditions
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Good problem solving and resource management skills
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Excellent computer skills to include Microsoft Suite, Excel and Access
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Self-starter willing to work in a team environment and operate with a minimum of supervision
AES Corporation
4300 Wilson Blvd
Arlington
Virginia United States
www.aes.com
