The Operation Support Services Analyst provides support in the effective business operations within the Supply Chain and Procurement Services department. Responsibilities include: process development, change management, policy analysis, data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. Additionally, the role provides support to leaders in the day-to-day operations of the group.
The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.
Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code.
KEY RESPONSIBILITIES:
- Update Procurement Policy and advise business units of any changes
- Assist in the identification, creation, development and maintenance of business process flows. Develop governing performance standards as well as training material relevant to the process
- Lead and/ or support implementation of a Supplier Relationship Management Program and Contract Management Framework
- Develop, test, and implement reporting to enhance operational efficiency
- Monitor, track, gather, analyze, and present data with recommendations for decision making
- Support assigned departmental projects and programs. This includes conducting research on best practices, performing quantitative and qualitative analysis, provide recommendations, and managing project through to implementation and post-evaluation
- Support Emergency Management as it relates to Supply Chain
- Support Strategic Sourcing, RFx and contract negotiation process
- Prepare and analyzes Supply Chain departmental metrics and scorecards
- Identify gaps and provide sustainable options for continuous business improvement associated with the group. Continuously seek process and business improvements and provide recommendations
- Support testing and implementation of various system enhancements in SAP & ARIBA
- Conduct cost benefit studies and develop business cases
- Assist in the preparation of annual budgets, estimates, forecasting data
- Support day-to-day operations of the Supply Chain team
REQUIREMENTS:
- Undergraduate degree in Business Administration or equivalent
- Three (3) to Five (5) years of experience in the areas of Supply Chain, Procurement, or Business Operations
- Knowledge and experience with managing and implementing complex business projects
- Knowledge and experience with data analysis and research
- CPIM, SCMP designations or equivalent designation are an asset
- Advanced data analysis including but not limited to SQL, Excel, Power Pivot, BI Cubes, SAP is an asset
- Knowledge and experience with process development
- Experience in an operationally focused environment is an asset
- Knowledge of SAP and Ariba is an asset
- Able to manage project schedule, scope, and implementation strategy
- Excellent computer skills with advanced knowledge of Microsoft Office (i.e. Excel, Word & PowerPoint); ability to build and automate reports and use statistical methodologies for tracking performance or building models
- Experience in compiling and presenting reports; must be detailed oriented
- Excellent problem solving and analytical skills
- Strong verbal and written communication skills
- Strong organizational and time management skills
- Able to influence, gain support and commitment from others
Toronto Hydro Corporation
14 Carlton Street
Toronto
Ontario Canada
www.torontohydro.com/
