This position is responsible for ensuring the accuracy of customer billing records contained in the Company's (LGE and/or KU) internal customer care system(s) ("CCS") by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company's billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to analyze and resolve the problems in a timely manner.
Responsibilities
Analyzes billing exceptions within the SAP-CCS system and provides solutions including the following:
- Researches and corrects errors on service orders and customer accounts in SAP-CCS.
- Maintains accurate, auditable customer billing records in SAP-CCS.
- Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.
- Explain billing adjustments to internal and external customers
Assists in developing and analyzing Billing Integrity reports (from a combination of sources including SAP and Excel) including:
- Monthly statistical reports.
- Daily reports related to efficiencies
- Ad hoc reports as requested by Management
- Ad hoc reports to be utilized in rate proceedings
Performs research in the SAP-CCS system as necessary:
- Analyze customer history information to calculate and processes billing corrections including rebills and billing adjustments.
- Correct or estimate usage necessary to render an accurate bill.
- Provide accurate information necessary to explain account information to internal and external customers upon inquiry.
- Researches accounts and obtains documentation necessary to assist in the company's response to PSC complaints.
Interacts with internal departments to research and correct identified billing errors.
Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.
Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.
Maintains proficient knowledge of the billing and account information contained in SAP-CCS.
Demonstrates excellent problem solving skills.
Performs other duties as assigned.
Qualifications
Enrolled in college full time (at least 12 credit hours/semester), pursing a Bachelor's degree in business, accounting, finance or economics.
Minimum GPA: 3.00
Ability to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.
Technical Skills: Working knowledge of PC systems including Microsoft Word and Excel; proficient Excel knowledge and experience a plus. Ability to analyze data and perform complicated rate calculations with multiple components. Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers. Must be able to multitask and take ownership of and resolve problems. Problem solving skills are a must.
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
