PSE&G is seeking a new member for the Technical Training team within the Transformation & Centralized Service organization at our Edison NJ location. The team performs analysis, design, development and evaluation of technical training for PSE&G's Electric Distribution LOB clients. The successful incumbent will advance the training that supports a safe, skilled and efficient utility work force working in concert with a team of training professionals for PSE&G's Service Dispatcher occupational group. This role is to train electric service dispatchers in accordance with job specifications, contractual obligations, technical manuals with a focus on energy control procedures and service restoration.
Job Responsibilities
The incumbent must enjoy providing client service, be a team player, and excel in communicating both verbally and in writing. High attention to detail and excellent organizational skills are also important for effective collaboration with fellow instructors and the entire Technical Training team. The position works with process owners and process improvement managers across the utility to establish process efficiency. Therefore, the position requires strong internal and external relationship building skills and behaviors.
The role is responsible to conduct the instruction and learning evaluation required to provide apprentice and incumbent employees & contractor personnel (as required) with the knowledge and skills necessary to perform operations, installation and maintenance service in accordance with job specifications, contract obligations, and regulatory requirements.
Incumbent must be available in case of a storm emergency by periodically being on call for assignment by the Emergency Operations Center (EOC).
Job Specific Qualifications
Required:
High school graduate or GED
Minimum of 5 years of utility experience in service dispatch
Able to learn and apply training and development processes of analysis, design, development, evaluation, and alternative delivery methods, including automated computer-based applications training
Proficient in Word, Microsoft Excel, and Power Point
Strong oral and written communication skills.
Possess a valid U.S. driver's license and maintain a safe driving record
Storm Duty - will be called upon to support storm duty as needed
Desired:
Bachelor's degree in education, training, or instructional design and 5 year of utility experience in service dispatch
Knowledge / experience or the ability to learn evolving systems, such as assessment facilitation, need/task analysis, instructional design/development, and instructional evaluation
Ability to facilitate joint union / management assessment teams
Supervisory and / or project management related experience
Experience in Learning Management System (LMS) use and data management / reporting
Experience in alternative training delivery methods, including automated, computer-based or virtual / augmented reality applications
Process Improvement skills / Lean Six Sigma Green Belt
Minimum Years of Experience
5 years of experience
Education
High School
Public Service Enterprise Group (PSEG)
New York United States
www.pseg.com
