Job Specifications
We are looking for a qualified IT Technician to join our team and provide endpoint support to our staff and customers. You will be responsible for installing, maintaining and troubleshooting various devices such as laptops, desktops, tablets and smartphones, as well as ensuring they are connected and secure on our network.
If you are a highly motivated individual with a passion for technology and a desire to deliver excellent end user experiences, we encourage you to apply for this exciting opportunity.
SALARY RANGE: Determined by the knowledge, skill, and abilities of the applicant.
- IT Specialist I: $24.50 - $36.59 per hour
- IT Specialist II: $58,550 - $87,50
REPORTING RELATIONSHIP: Unified Endpoint Management Supervisor
LOCATION: Castle Rock, Colorado
ESSENTIAL JOB FUNCTIONS:
- Set up and configure endpoints with necessary software and applications according to specifications.
- Check endpoint hardware and software components to ensure functionality and compatibility.
- Progress in the ability to learn how to troubleshoot endpoint performance and connectivity issues.
- Provide technical support to end-users, troubleshooting and resolving endpoint-related issues.
- Follow documentation of endpoint management processes, procedures, and configurations.
- Perform upgrades and replacements of endpoints as scheduled.
- Increasing knowledge of industry trends and best practices in endpoint management.
- Troubleshoot and maintain audio video conferencing solutions such as Teams Meetings, Teams Rooms, Zoom, Webex, etc.
- Ensure company policy is being followed when onboarding and retiring end point equipment.
ADDITIONAL RESPONSIBILITIES:
- In-depth understanding of diverse endpoint devices and operating systems.
- Play a supporting role in the vulnerability management process for identified assets.
- Participate in an after hours on-call rotation as assigned.
QUALIFICATIONS:
IT Specialist I:
- High School Diploma or equivalent required.
- Minimum of (1) one year of experience in an IT support or technician role or relevant experience required.
IT Specialist II:
- High School Diploma or equivalent required.
- Minimum of (3) three years of experience working in an IT support or technician role required.
KNOWLEDGE/SKILLS/ABILITIES:
- General knowledge of Windows operating systems, virtual desktop technologies, mobile device management (MDM) solutions or related experience.
- Knowledge of full lifecycle management of computer hardware, mobile devices, commercial copiers, and enterprise grade audio visual integrations and interfaces.
- Ability to communicate effectively with technical and non-technical stakeholders at all levels of the organization.
- Basic proficiency in scripting languages such as PowerShell.
- Basic familiarity with IT security principles and practices.
- Basic OS and Third Party Software troubleshooting skills.
- Knowledge of IT asset management and inventory management practices.
- Proficient in Microsoft Office technologies.
- Desire to provide and continually improve upon customer experience.
- Ability to learn new technologies and shift priorities.
Black Hills Corporation
625 Ninth St
Rapid City
South Dakota United States
www.blackhillscorp.com
