Summary:
The Field Service Representative is responsible for working service orders involving the disconnecting, reconnecting, setting, reading, and investigating of meters on residential, commercial, and industrial premises. These orders must be worked safely and in a prescribed timeframe, resulting in the proper delivery and measurement of electric energy.
Key Roles & Responsibilities
Other duties may be assigned. Directly or through others, the incumbent:
- Determine the type of meters to initiate service.
- Use proper test equipment to determine proper voltage and to guard against faulty or hazardous conditions.
- Assure service order completion within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations and providing quality and courteous customer service.
- Ensure the integrity of the Company's measurement devices and energy delivery through evaluation of a premise for diversion of energy, faulty inappropriate wiring, and/or incorrect recording of readings and the proper documentation of diversion.
- Performs all essential aspects and functions of the job as well as any other specific job requirements.
Education, Experience, & Skills
- High School diploma or GED.
- Valid Texas Driver's License.
- Experience in meter reading or related electric measurement field.
- Experience in working electric field service orders is a plus.
Measures of Success
- Demonstrates knowledge of metering applications to include proper voltages and dangers associated with those applications.
- Ability to recognize sub-standard metering installations and take appropriate action.
- Interaction with internal and external stakeholders to resolve issues in accordance with Company policies and standards.
- Demonstrates contribution to workgroup and Company goals.
- Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship.
- Follows Measurement Services safety procedures to ensure the safety of employees and the public.
Qualifications
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Oncor Electric Delivery
1616 Woodall Rogers Freeway
Dallas
Texas United States
www.oncor.com
