Position Summary
This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining.
An employee who, without direct supervision, performs but is not limited to second- and third-tier software support, deployment, installation, troubleshooting , repair , testing, configuration and maintenance of all end-user computing devices, software and systems that affect their respective functionality; such as, but not limited to, computers, mobile devices, audio/video (AV) systems, operating systems, presentation systems, enterprise software, specialized software, asset management processes, end-user device networking software, release management, directory services, imaging devices, end user device peripherals, and critical Line of Business computer systems and facilities. This position is strictly to support our San Ramon ofice.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. This position is subject to collectively bargained hourly wage rates.
Under the terms of the collective bargaining agreement, the starting hourly rate for this position is $33.28, subject to collectively bargained wage increases.
Job Responsibilities
- Order hardware/software for end users where applicable.
- Possess excellent customer service skills.
- Experience to perform these duties with skill and efficiency.
To better represent the communities, we serve within a timely manner, applicants who live within 50 miles of the headquarter location will be given preference.
Qualifications
Minimum:
- CA Class C License, or equivalent
- Record of age 18 years or older
- High School or GED-General Education Development-GED Diploma
Desired:
- Record of Residence within 50 miles of job description
- Competency in building strong customer relationships and delivering customer-centric solutions
- 1 year of experience in IT service/help desk or field support technical experience in pc use, maintenance, troubleshooting, repairs, networking, software & hardware installation
- Experience in troubleshooting A/V issues.
- Experience with remote support
- Excellent oral and written communication skills
- Experience and knowledge of PG&E Gas and Electric operations or other Utilities Able to resolve higher complexity requests & incidents
- Strong analytical skills
- Expanded technical/troubleshooting skills.
- Comprehensive knowledge in technical aspects of designated team's functions
Pacific Gas and Electric Company
77 Beale St
San Francisco
California United States
www.pge.com
