Job Description
Customer Service Advisor, PGE Contact Center
Trainee to Regular Full time Position
Starting Wage: $22.00* per hour
Eligible for medical benefits, paid time off, and 401(k)
Hybrid role: Tualatin Office and work from home
* Spanish speaking Advisors receive an additional $1.25 an hour for taking Spanish calls, once certification is complete"
What is it like to be an Advisor at PGE?
Customers rely on PGE to keep the lights on; and PGE relies on its Advisors to be there when a storm hits, or a tough call comes in. Advisors must be reliable, respectful, empathetic, and resourceful. The stakes are high, but the work is rewarding, and we make it fun, too. There is no script to follow, no hard sales and no outgoing call quota to reach. PGE Advisors focus on the customer and work on fast-paced, motivated teams, receive coaching and feedback from highly trained supervisors, learn about green renewable resources, energy efficiency, and enjoy working as a trusted energy advisor.
We are hiring trainee positions at our Contact Center. These positions are set to start on August 14th, 2023 Schedules for this position fall between the hours of 7am to 7pm, Monday through Friday with start times varying day to day. Schedules are released 2 weeks in advance.
In-person training is up to eight weeks. In addition, you will be afforded time onsite to demonstrate proficiency in your role prior to working under the hybrid model of onsite and remote working
PGE Employees are expected to work during major outages. When we do have many customers without power, there may be times when you are expected to come in for outage duty. These can be 12 hour shifts and can end up being weekends and holidays while the staff covers the Call Center 24/7. Please note anything over 40 hours per work week is considered overtime and PGE pay overtime at double time.
Required qualifications:
Prior customer service experience
High school diploma or GED required
Can you:
Type at least 20 words per minute? Use Microsoft Office applications proficiently?
Learn a new computer system within a couple of days?
Attend an in-person mandatory comprehensive training course lasting up to 7 weeks from 8am-5pm, Monday through Friday?
After training work Monday through Friday, within the hours of 7am - 7pm, with varied shifts?
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
