Summary:
Operations Analyst manages the effectiveness of reporting processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates and trains implementation of approved processes. Operations Analyst provides solutions and analysis for Channel Managers by performing a variety of tasks and projects as required by management to support driving quality sales. In addition, they research customer account data, missing sales, process vendor payments, and look for process improvements.
Essential Duties/Responsibilities:
- Create and maintain Sales Dashboards in Power BI
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Responsible for development of reports from data obtained from BW, IRW, Siebel, BCCD and/or CCS to analyze data
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Maintain daily Excel dashboards for internal and external stakeholders
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Work vendor requests including missing sales, payment disputes, hold requests, and other requests
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Analyze customer accounts, spreadsheets and databases to identify trends and flow opportunities
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Validate data obtained from various sources to confirm report data and information meets business needs and is accurate
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Lead the implementation of sales reporting requests
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Prepare and deliver presentations on launching new reports, dashboards, processes, and all other tasks
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Leads special projects or process improvements assigned by management
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Independently run scheduled reports and data uploads to meet deadlines for internal and external stakeholders
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Ask the "why's", takes ownership of issues and will search to find the root cause to help avoid issues downstream
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Develop documentation and conduct training for the new members to our team or launch of new processes or systems
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Development of Standard Work documents in coordination with Manager
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Review issue tracker identifying trends for training opportunities
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Manage small projects and miscellaneous tasks assigned by management
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Attend trainings on new technology to support the business
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Create and maintain PO adhering to budget amounts and coding
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Perform other duties as assigned.
Education:
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High school diploma or equivalent (required)
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Bachelor's degree
Minimum Requirements:
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1 to 4+ years' experience providing detailed reporting and analysis to support staff members in a problproblem-solvingearch or sales capacity using Microsoft Office Excel and PowerBI.
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Ability to understand macros
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Ability to identify trends within a data set
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Proficiency in developing PowerBI dashboards
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Advanced Excel skills to independently create and analyze spreadsheets. Ability to perform data comparisons utilizing VLOOKUP functionality and pivot tables
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Analytical ability necessary to review formulas and explain data
Additional Knowledge, Skills and , Abilities:
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Proficient written and verbal communication skills are required including excellent listening skills
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Courteous, patient, energetic and enthusiastic personality with a professional demeanor
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Ability to multi-task, prioritize and remain composed under pressure
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Canada deregulated energy market knowledge is a plus.
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Knowledge of the deregulated utility industry is a plus.
Physical Requirements:
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The majority of work performed on a personal computer in a seated position
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Ability to use phone handset (headset optional)
Working Conditions
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Normal office environment and remote work location
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Manage phone coverage
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Overtime hours required as needed to deliver or launch projects
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
