The Electric Dispatch Department is responsible for Consumers Energy's Low Voltage Distribution (LVD) electric grid and 24/7 dispatch operations. The department consists of approximately 45 employees and operates out of 2 Dispatch Centers located in Jackson and Grand Rapids. Jackson operates on a 16/5 schedule Monday through Friday with exceptions for restoration efforts.
The department is responsible for emergency response during storm and normal day-to-day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends, and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. Low Voltage Distribution (LVD) Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.
We are looking for: Associate Dispatcher
*The successful candidate will work from the Jackson Service Center. This position will cover both first shift and second shift on a rotational schedule*.
We encourage you to apply if you have: equivalent combination of education and experience will be considered and reviewed.
- A two-year Associate degree in a scientific, technical, or business field OR equivalent combination of education and experience
- If no degree 5 or more years of experience is required
- Requires 1-2 years of technical experience in SAP, CAD, OMS, GIS, Dispatching Software, or extensive business knowledge of the utility industry
- An understanding of basic electricity and the ability to analyze and interpret complex prints
- As a requirement for this position, you must be willing to obtain your Switching and Tagging certification during your initial 6 months of training
Preferred Qualifications
- Advanced Microsoft office experience
- Knowledge of the union working agreement
- The ability to learn new software quickly
- Knowledge of electric distribution systems
- Experience dispatching work to field resources
- The ability to read, analyze and interpret complex prints
- Knowledge of electric distribution systems
- The ability to read and interpret operation manuals
- Experience communicating via two-way radio
- Possess the ability to interact with customers in a courteous manner
In this role, you will:
- Have rotating shifts to maintain a 24-hour/7 day a week operation, as well as overtime assignments are required.
- Storm restoration response within 60 minutes will require a 24-hour operation and shifts will be adjusted to accommodate that requirement
- During storm restoration, a dispatcher will generally work 12-14 hours straight, with 10-12 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner
- The primary role of an Associate Dispatcher is to satisfy Dispatcher training and qualification requirements
- During the first 6-12 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Associate Dispatcher role
- During this time, you may be asked to travel for required training
- This position requires you to obtain your Switching and Tagging certification during your 6-12 months of training
Electric Dispatcher responsibilities also include, but are not limited to:
- Complete short-cycle scheduling to make and meet customer commitments
- Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc.
- Prepare, analyze/approve, and issue switching orders
- Assist in training of co-workers as well as support employees from other work groups
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com
