Description
Duties:
* Creates service orders for a variety of customer requested projects such as connection of overhead and underground services of 100 amp, 200 amp or 400 amp, non-CT metered services., etc; issues connection orders on behalf of, and as instructed by Distribution Design; manages projects from inception to completion; enters new service data into the Geographic Information System (GIS).
* Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers, billing multipliers, billing information, meter reading routes/locations and related back billing instructions. Establishes, maintains and deletes customer accounts. Provides an enquiry service to internal and external customers on billing issues regarding service work. Investigates discrepancies/errors and follows up with corrective action regarding service orders.
* Issues ESOs and work orders for disconnections and reconnections, removals, alterations and new connections incompliance with Distribution Standards, Electric Tariff, Secondary Voltage Revenue Metering and be consistent with permits, billing, credit, security and other criteria. Processes ESO and work order information following emergency and/or security activities initiated by others.
* Assists Contact Centre and Billing Operations by preparing billing related orders for miscellaneous, in advance, standard, non-standard and other charges for BC Hydro and thirdparty customers; tracks payment activity prior to releasing ESOs and work orders; informs customers of payment requirements such as for call back and other charges.
* Examines customer accounts in SAP and determines the need for creating new accounts and required fees (such as identifying fees pending) based on established policy and guidelines; advises customers accordingly.
* Creates service orders for a variety of customer requested projects such as connection of overhead and underground services of 100 amp, 200 amp or 400 amp, non-CT metered services., etc; issues connection orders on behalf of, and as instructed by Distribution Design; manages projects from inception to completion; enters new service data into the Geographic Information System (GIS).
* Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers, billing multipliers, billing information, meter reading routes/locations and related back billing instructions. Establishes, maintains and deletes customer accounts. Provides an enquiry service to internal and external customers on billing issues regarding service work. Investigates discrepancies/errors and follows up with corrective action regarding service orders.
* Issues ESOs and work orders for disconnections and reconnections, removals, alterations and new connections incompliance with Distribution Standards, Electric Tariff, Secondary Voltage Revenue Metering and be consistent with permits, billing, credit, security and other criteria. Processes ESO and work order information following emergency and/or security activities initiated by others.
* Assists Contact Centre and Billing Operations by preparing billing related orders for miscellaneous, in advance, standard, non-standard and other charges for BC Hydro and thirdparty customers; tracks payment activity prior to releasing ESOs and work orders; informs customers of payment requirements such as for call back and other charges.
* Examines customer accounts in SAP and determines the need for creating new accounts and required fees (such as identifying fees pending) based on established policy and guidelines; advises customers accordingly.
Contact
BC Hydro
6911 Southpoint Drive
Burnaby
Colombie-Britannique Canada
www.bchydro.com
From the same organization
9 May, 2025
9 May, 2025
