PRIMARY PURPOSE OF POSITION
Represent Baltimore Gas & Electric before the Maryland General Assembly. Develop and enhance relationships with governmental officials to resolve emergent issues in effective and timely manner that can impact company key metrics and customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-to-day and emergency response situations. Represent the Company at municipal council meetings and other after hours official forums. (35%)
- Provide strategic direction to corporate leadership team and other business units on development and execution of community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (20%)
- Identify, manage, facilitate resolution of issues, and improve workflow processes affecting Company EPS and customer satisfaction. (15%)
- Actively participate in economic development, business and community organizations to gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (20%)
- Coordinate the activities of and interface with the government account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (10%)
JOB SCOPE
- This position is frequently responsible for resolving conflicts utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality. Issues addressed by this position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.
- Substantial amount of off-hours participation in Municipal, Political and Community meetings required. Position must also be available to respond to emergencies on a 24/7 basis.
- Work involves independent decision-making, people leadership, creativity, and flexibility.
- Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations or related field.
- 10+ years relevant business experience, with at least five years experience advocating before a state legislature, county council, or similar relevant experience.
- Well-developed interpersonal skills.
- Demonstrated effective written and verbal communication skills, including negotiation and facilitative skills.
- Knowledge of relevant computer systems and ability to display applicable level of computer literacy required.
- Self-motivated with ability to demonstrate independent decision-making.
PREFERRED QUALIFICATIONS
MBA, Law Degree, or Advance Degree in Public Policy.
Utility Advocacy Experience
Read the full posting.Baltimore Gas and Electric Company (BGE)
Quebec Canada
www.bge.com
