Job ID - (231704037)
Description
Bilingual (English & Spanish) Retention Sales Agent - Remote USA in TX, NC, FL
Earn on average $50K per year, uncapped commission
Start on March 13, 2023
Your opportunity:
As a customer retention sales professional, you will have a pivotal role assisting the Company achieve our goal of retaining and renewing our current customer book while maintaining an exceptional "Customer Experience" and setting a new benchmark in the industry. You will be responsible for promoting our products and services to existing customers.
Your key accountabilities:
· Providing exceptional service to our existing customers, inbound or outbound calls.
· Discussing and assisting customers' needs and matching with the most suitable price plan and promotion
· Promoting our products and company on each call.
· Displays retention/upsell & cross-sell techniques for all customers requesting cancellation
· Efficiently navigating order entry system(s) as necessary
· Handling calls professionally, meeting company, regulatory and compliance standards.
· Accurately documenting interaction details.
· Meeting Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).
· Staying educated on corporate initiatives, market changes and process changes.
Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.
Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.
Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.
Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.
Your background includes:
· High School Diploma or Equivalent.
· College or University Education is a plus.
· Sales experience is preferred, but we are willing to train the right people.
· Strong computer skills and basic knowledge of MS Office.
· Punctual and dedicated.
· Great communication skills.
· Grammatical competence (written and verbal).
· Ability to multitask. (Talk & Type, Listen & Problem Solve).
· Passion to succeed.
· Positive attitude and competitive spirit.
· Ability to work between 10am to 9pm (Monday-Friday) and 10am to 7pm on Saturday.
Characteristics:
· Good listener
· Sales-Oriented
· Coachable
· Team player
· Ambitious
· Adaptable
· Forward thinking
· Goal oriented
· Always challenging themselves to grow personally and professionally
Just Energy
5251 Westheimer Rd
Houston
Texas United States
www.justenergy.com
