Description
Primary Purpose:
To make independent decisions and appropriate recommendations on customer programs that will best benefit customers who qualify for SDG&E's customer programs. Analyze, respond to and follow up on residential requests as they pertain to customer programs. Support customer service by responding to customer requests via phone and email.
Duties and Responsibilities:
- Provides information to customers regarding CARE/Medical Baseline application process.
- Call Center functions, provide resolution to complex CARE/Medical Baseline inquiries
- Provide income level guidelines to CARE/Medical Baseline customers
- Supports CARE Processing team by processing applications during application upticks
- Increase customer participation by answering program questions
- Provides additional information about other programs/tools to encourage participation.
- Supports voicemail and responds to customer inquiries
- Some data entry for customer programs includes preparation of letters for disqualifications, recertifications
- Distributes brochures, applications and other collateral as requested by customers
- Makes outbound calls to support customer participation
- Bilingual - English and Spanish speaking customers.
- Performs other duties as assigned (no more than 5% of duties).
Qualifications
Required Qualifications:
- Knowledge of business practices and strong written and oral communication skills communication skills normally acquired through college level courses.
- Must reside in Southern California or be willing to relocate upon hire.
- We offer a hybrid work environment. Although the schedule may vary, typically this will allow you to work from the office two to three days per week and work remotely on the remaining workdays.
Preferred Qualifications:
- 2+ years' experience working with the public or other customer service capacity.
- Call center experience preferred.
- Basic computer knowledge (including Word and Excel) and ability to work in multiple systems simultaneously while handling customer/contractor inquiries.
- Ability to build and maintain constructive relationships with customers, contractors, and people in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Contact
San Diego Gas & Electric
8326 Century Park Ct
San Diego
California United States
www.sdge.com
From the same organization
17 Jul, 2024
